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Thursday, 15 May 2014

Set up EVERWORKS Email Hosting - Outlook Help

I have been getting responses from some users to questions as to what you should do in the event that you have already signed up for EVERWORKS Web & Email Hosting solution, and ask, "how do I connect it to Microsoft Outlook on my computer for me to receive emails more efficiently?"



Please take note that after signing up for EVERWORKS Web & Email Hosting solution you are allowed to access to the mail server through two (2) options:


  1. Webmail
  2. Email software - Microsoft Outlook

Introduction


EVERWORKS defines your mail exchanger record (MX record) - read more on MX records here - through your domain name as "mail.[domain].com" / "mail.[domain].com.my (applying to whichever extension your domain uses).

For example: If I have a domain of "www.hosting.com" EVERWORKS would define my MX Record as "mail.hosting.com" likewise if it was ".org" or ".com.my" or ".my" or etc.

Breakdown of Micrsoft Outlook Mail Information


This is a breakdown of the main list of configurations that needs to be configured in either Microsoft Outlook or Express for retrieving emails:

Outgoing Mail (SMTP) Server: mail.[domain].com
Outgoing Mail (SMTP) Port: 26
Incoming Mail (POP3) Server: mail.[domain].com
Incoming Mail (POP3) Port: 110
*Please take note :- SMTP Authentication is required for POP3 email access using either Microsoft Outlook or Express.

Where to make your changes


As highlighted above in the breakdown you would need to key in the important particulars for Outgoing and Incoming Mail before you can receive any email in either Microsoft Outlook or Express. It seems like a daunting task at first, but if you go through this image below, you will find it to be rather easy, and not as difficult as you may think.

Add an email account with custom settings or when automatic setup doesn't work

If you are setting up Outlook for the first time or you are adding a new email profile and the setup doesn't finish successfully, because it cannot detect the mail server you typed in, there are some things that you can try to get it to work:

You can wait a little while and try again. Sometimes, the destined mail server might just be having a temporary hiccup or an unstable network connection.
If trying again doesn't work, you might have to use custom settings.

Setting up


1. Click File

2. Click Add Account

3. Click Manual Setup or additional server types > next

Please make sure you know EVERWORKS designated  Incoming POP3 and Outgoing SMTP. (**check the earlier brief on the Breakdown of Microsoft Outlook Mail Information)

POP3 account


1. Click Internet Email, and then click Next

2. Under User Information, do the following:

Type your name in the Your Name box.
Type in your email address inside the Email Address box (**{your given designation}.[domain].com make sure to include '@' symbol; for example: nic@hosting.com)
In the Password and Retype Password boxes, type your password.

Important Note: Passwords are case-sensitive. Make sure the Caps Lock key isn't on when you enter your password.

3. Under Server Information, do the following:

In the Account Type list, choose POP3.
In the Incoming Mail Server box, type the full name provided, example: "mail.[domain].com"
In the Outgoing Mail Server box [SMTP], type the full name provided, example: "mail.[domain].com

4. Under the Logon Information, do the following:

In the User Name box, type your user name.
In the Password box, type your password.
Check Remember Password.

Important Note: If you choose to let Outlook remember your password (meaning you won't have to type your password ever again), anyone that  has access to your computer can read or send mail as you.

5. Your email account will require the following additional settings:

SMTP Authentication click more settings. On the Outgoing tab, check My outgoing server (SMTP) requires authentication. Change the port number to 26.
POP 3 Encryption for POP3 accounts, click More Settings. On the Advanced tab, under Server Port Numbers, under Incoming Server (POP3), check the server requires an encrypted connection (SSL). Change the port number to 110.

Important Note: Outgoing Port 26 and Incoming Port is 110.

6. Click Next

By default, this option verifies your account is working. (If there are any information missing or incorrect, you're prompted to enter or correct it.

7. Click Finish

IMPORTANT NOTE: TELEKOM MALAYSIA HAS BLOCKED PORT 25 FOR SECURITY REASONS, AND PORT 25 MAY BE BLOCKED IN YOUR COUNTRY TOO.

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If there are any other further queries please feel free to contact EVERWORKS 24hour technical support at cvs@everworks.com

 
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