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Monday, 19 May 2014

Troubleshoot Outlook


I personally felt that I should write up a post on troubleshooting Microsoft Outlook when it comes to custom email settings for EVERWORKS Email Hosting Solution. Seeing error codes scare me as much as they scare you. This post is short and sweet with easy to follow guides. It should give you a systematic solution; hopefully getting rid of the pesky error message.

Firstly just to be absolutely sure,


when configuring your custom email settings in Microsoft Outlook you should go through "EVERWORKS Email Hosting - Outlook Help" and filter through the steps just to make sure it is right. Sometimes it could be the minor mistakes that cause a lot of complications. Just run through the steps in the post, and see if the error message still pops up!

IMPORTANT NOTE: TELEKOM MALAYSIA HAS BLOCKED PORT 25, AND PORT 25 MAY BE BLOCKED IN YOUR COUNTRY TOO.

If the problem still persists...


If you have already gone through the point above and still have not resolved the error code here are the last few steps you should follow for EVERWORKS technical support to serve you as efficiently as possible:

Step 1


Screenshot the error. Keep a good documentation of the error that you are facing so that you can have something to show and illustrate better to EVERWORKS technical support.

Step 2


Define clearly what you did. Accurate, step by step documentation helps greatly. 

Step 3


Shoot an email to our technical support (including everything inside Step 1 and Step 2 attached within the email), and they will help you with what ever it is you need. 

cvs@everworks.com

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Whenever facing a problem don't panic! You always have EVERWORKS trusty support ready to service your needs and solve the problem together with you!

If this post has helped you greatly please share more about your experiences in the comments section below!

 
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