Celcom SMSC Service Interruption - 22 January 2015

Dear Valued Customers,

Please be informed that there will be service interruptions to Celcom SMSC services. The downtime is to allow Celcom to perform SMSC migration.

Schedule
Duration: 06:00 hours
Start Date/Time: 22 January 2015 00:00:01 (Timezone GMT+8)
End Date/Time: 22 January 2015 06:00:00 (Timezone GMT+8)
Purpose: Celcom SMSC Migration

Impact to users:
1. All services for Premium, Bulk SMS for level  1/2/3/6 Shortcode will be affected.
2. Advisable CP to reschedule all activities for SMS Shortcode to a later time

We wish to express our regret for any inconveniences this planned maintenance may cause.  We thank you for your cooperation and understanding in the matter.  We will continue to strive to improve our level of service and we look forward to your continued support.

If you need further assistance, please do not hesitate to contact us at:

email: cvs@everworks.com.my. 

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Migration for DiGi's Gateway with Double Opt-In features POSTPONED!

Due to DiGi is facing some internal issue now, the migration of EVERWORKS short codes for DiGi's Gateway with Double Opt-In features is postponed until further notice! We will keep you update once the migration date is confirmed!

Well, many of us might still don't know what is this term "Double Opt-In" stands for and why it is so important. Let's have a some brief here:

"Double Opt-In" is the term initially used in the email marketing environment, a user has subscribed for a newsletter or other email marketing messages by explicitly requesting it and confirming the email address to be his/her own. This is usually done by responding to a confirmation email sent to the email address in question.
This eliminates the chance of abuse where somebody submits somebody else's email address without their knowledge and against their will.

When put this term in the SMS content environment, for all the acquisitions or subscriptions of mobile content services, all mobile content services providers shall send a SMS to the acquirer or subscriber, requesting the acquirer or subscriber to confirm his/her request. This action is hereafter referred to as Double Opt-In or Double Confirmation.
This action is so important to make sure the user is clear about his/her acquisitions or subscriptions in term of the content charges, frequency of delivery, termination info, etc.; and this action will further eliminate the complaints and arguments from the users about the unsolicited SMS content as all the relevant info are cleared stated before the actual content is delivering over to the users.

FYI, SMS Double Opt-In process has been implemented in some major Telcos in other countries such as USA, UK, Indonesia, China, etc. for years. In Malaysia, this going to be implemented soon in the near future. So, be prepared and happy SMSing!

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