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Friday, 11 June 2021

How to Write Catchy Headlines Customers Can't Resist [6 Secrets]

Writing great content is a good starting point, but getting it to be read is another. This is where a good title comes in. 

Titles are what helps to sell the content that you spend hours painstakingly creating. Titles are represented in search engines, email, and social media. It comes as no surprise that searching for ways to write and craft titles is on everyone's list as their number 1 concern.

Here are some of the frequent questions that are asked. How long should my headline be? What words should I use? What words should I avoid? Should I optimize it for search or for social or both?

Here's where this article comes in. We've come up with a quick formula that makes this method easily repeatable. This is a valuable resource for our team and it will be a valuable resource for anyone who's just starting out.

The secret to writing catchy headlines your customers can't resist.

1) Start with a working title.

Start with an idea / a rough draft. This is your working title. This is a stepping stone for you to come up with your perfect title.

Don't confuse a working title with a topic. Topics are general ideas, and how a writer chooses to tackle the direction of the topic can affect the outcome.

A working title on the other hand is very specific. It serves the purpose of guiding the creation of a single blog post. 

Here's an example

A topic covering:

  1. Sales. 

You can come up with the following working titles:

  1. How the Right Tools Can Help You to Sell More
  2. The Ultimate Guide to Sales Tools
  3. 5 Crazy Tips to Help You Close Sales Quickly

You would have noticed by now that each of these working titles are different, it also shows that none of those titles is perfect. But it does serve as a specific enough guide for your upcoming content.

2) Stay accurate

Accuracy is extremely critical. Don't downplay this. It sets the expectations of what a reader expects to see. Don't do this. Don't overkill and overwrite a claim in your title. Unless, of course, you have evidence for it in your content.

For example, 10 Crazy Solutions That Give you Instant Sales, All Other Sales Methods Fail to Compare. Unless, of course, you really have the suggested 10 crazy solutions, if not you're likely to create more distrust in your brand and organisation than what was initially intended.

One way to be accurate is to add a bracket with the following few words [New Report], [Latest for 2021]. This sets a clear expectation and readers know exactly what they are getting themselves into. 

3) Make it sexy

Being accurate does not mean you can't find ways to make your title pop. There's an art to language and you should not be afraid to use it.

  • Have some fun with alliteration
  • Use strong language
  • Make values clear
  • Make it visual
  • Focus on the "who" not the "why"

4) Keep it short

There isn't a one-size-fits-all solution to how long or short your title should be. All we can suggest is it depends on what your goals are. Knowing your goals will guide how and where your headline would appear.

There are many suggestions as to how title length will have an impact on email / social / search / etc. So it really depends on what your objectives are. A great way to learn what works is to run a few tests to see what works best for the particular audience you are targetting.

5) Try to optimize for both search and social at the same time

It's very hard to optimize one asset for everything. But there's nothing stopping you from being able to deliver for both.

The secret? Focus on keywords you know your audience is already searching for and find what works across different channels.

One great tip is to make sure that your headlines are tweetable. Try keeping it within the 120-130 character range if possible because this leaves so much space for people to include a short comment if they choose to manually retweet and cite you.

6) Brainstorm with someone with a fresh outlook on your title

Sometimes looking at things too long can lock you into a perspective that is sometimes difficult to break out of. The goal is to get another person to mutually agree on a title for that content that you are publishing. This doesn't need to belong. All you need to make sure is that you have a few ideas on a list for you to discuss things together.


Titles are integral to sales. It leads the person's interest in content to allow for information to be communicated.

Thursday, 3 June 2021

The 8 Best B2B Marketing Content That Will Help You Generate More Leads

There's something magical when we get to take new product features for a test run. It's the ability to transform something that's imagining into something more. We squeal with excitement typically reserved for new Netflix series, or iPhone launches for new product features instead.

This is something we're really excited to share with you and with other marketers as well. I'm sure you've probably come across some form of content at least once in your internet life. The point is marketing content can be uninteresting if you tackle it from one angle but if done right, your B2B content marketing can certainly match -- or even rival -- the creativity and appeal of some of the best B2C campaigns.

Here's a list of some of our favourite. Examples below:

1. CB Insights Newsletter

2. Mattermark: Raise the Bar

3. MYOB Tax Time

4. Deloitte Insights

5. First round magazines

6. NextView Ventures: Better Everyday

7. Zendesk Engineering

8. Hexagon: Annual Report

Tuesday, 27 April 2021

The Buyer's Journey from a Malaysian Perspective

Today's day and age is far more advanced and informed than ever before. This is thanks to the vast amount of information available on the internet. Because of this, the balance of power has indefinitely shifted from the sales rep to the buyer in most sales scenarios. This is why guerilla sales tactics are no longer as effective as they used to be.

Instead, to be successful in sales today sales reps must adapt their mindset from sales to helping. The best way to start this process is by becoming intimately familiar with who the buyer is and what is the journey they are taking on their way to making a choice.

What is the buyer's journey?

This describes the buyer's path taken to complete a purchase. In other words, buyers go through a process to become aware of, consider, evaluate, and decision before making a purchase of any product or service.

By understanding the buyer's journey, the pains and the problems they experience along that journey, and the influencing factors that mold their thinking, sales professionals can better empathize with the buyer and position their offers along that path.

To help this process here's the basics of how a buyer's journey can be broken down for you to be able to better grasp what is going on. Here are the 3 stages that describe roughly how advance a buyer is along their path to making any purchase. 

Here's how to conceptualize each stage:

  1. Awareness
  2. Consideration
  3. Decision

What's going on during the awareness stage?

The buyer is experiencing several things at the same time. There may be a problem or symptoms of pain and their goal is to alleviate it. At this stage, they may be looking for informational resources to more clearly understand, frame, and give a name to their problem.

What is the buyer doing during the consideration stage?

Having clearly defined and given a name to their problem and they are committed to researching and understanding all of the available approaches to solving the defined problem or opportunity.

What is the buyer doing during the decision stage?

The buyer has already decided on their solution. This could include a strategy, method, or approach. Now they will compile a list of available vendors and make a shortlist.

Conclusion: Tailor your sales process to the Buyer's Journey

Always remember, buyers, don't want to be prospected, or demoed, or closed when they're not ready. These steps add zero value, from their perspective when offered at the wrong time. This is where you can shine as a sales professional in Malaysia as you are well informed of the instances when buyers are looking for additional information about your product.

Wednesday, 14 April 2021

Secrets of Cold Emailing That Delivers Results

Being aware of strangers is nothing but human nature. Therefore striking up a conversation with someone you don't know can be awkward regardless of the situation - especially when the conversation is likely to meet a financial end.

Cold sales outreach can be exhausting and ineffective when you don't know what you're doing - and that's not specific to active communication like face-to-face meetings or phone calls. This applies to email too.

Sending cold emails with the hope of a better conversion of results can be difficult to pull off, but not impossible. If you have some understanding of the practice and how to do it right, you would have a better chance of succeeding.

Let's review what cold emailing is, its effectiveness, some tips and compare the practice to its vocal equivalent - cold calling.

What is cold emailing?

It's a subset of email marketing where usually a sales representative sends unsolicited emails to prospects without having previously contacted them. 

You might even have a few cold emails sitting in your inbox - some of which might be unopened, gathering dust. It's fairly common practice that several companies still employ, but just how effective is Cold Emailing?

Does cold emailing work?

It definitely can because this is a core strategy for a lot of companies. Statistically however cold emails don't convert particularly well.

It's easy for the recipient to shrug off a random email from someone they've never spoken to. After all cold emailing is similar to cold calling.

If you want to get the most of your cold email efforts here are a few pointers you should consider when you write your future cold emails.

Cold Emailing Tips

Cold emails need careful consideration and thought process. If you are targeting consistently and have put enough thought into it your cold emails are more likely to consistently deliver results.

  • Perfect your subject line
  • Make it clear why you're reaching out to them specifically
  • Use social proof and point to results
  • Keep it short, simple, and written like a human
  • Make sure your email is written with a clear intent
  • Touch on a real pain point.

Conclusion: Differences between cold calling vs. cold emailing

Cold calls have their own place and the same with cold emailing. Neither should replace the other as both offer different benefits and suit different situations. Cold calls can be more dynamic but cold emails can be more convenient and can be easily automated, tracked, and forwarded - generally more time effective.

Ultimately, you should look at these few factors before making any allocation such as timing, content, prospect's professional level, and the decision-making authority.

The best cold emails take time, research, understanding, and personalization. If you are willing to put effort into your emailing strategy, you'll more likely be able to see the results you are aiming for.

Tuesday, 6 April 2021

Beginner's Guide to Demand Planning

Demand planning helps you to make sure your shelves are stocked, but not overflowing. A way to ensure this is well managed is to manage sales planning and operational tactics to get the job done.

This is where demand planning comes into play.

What is Demand Planning?

Demand Planning is a way to anticipate the volume of upcoming sales. This forecast predicts and prepares sales to be prepared in what to expect as a way to ensure proper resources are available to successfully fulfill those sales.

Demand planning is an integral way to support the sales of physical products. Ways to do this include the fulfillment of purchase orders, extension of labor services, or ensuring adequate staffing.

Demand Planning vs. Demand Forecasting

Demand Planning and Demand Forecasting are two different scopes. Demand Forecasting is a necessary function of Demand Planning however, Demand Planning encompasses a much wider scope. Which includes a cross-functional collaboration between the forecast analysis, adjustment of inventory, and customer support requirements. 

Why is Demand Planning important?

Without Demand Planning, customers may have to wait much longer than expected for their products or wait too long to get help from your understaffed team. This is directly attributed to a poor customer experience. Which leads to customers being less likely to becoming repeat customers or avid referrers.

Other problems that you may face include overstaffing and overstocking which are very costly mistakes even in the short-term. 

The Process

Your most important step: Hire someone with forecasting experience

Demand Planning always carries uncertainty. No one is able to predict the future with 100% accuracy, but the big question is "by how much?".

Here are the 3 basic steps you can take to compensate for any experience that you may not have at your disposal:

  1. Collect and analyse data
  2. Define business goals
  3. Collaborate across teams

1. Collect and analysis of data

Collecting data isn't difficult but collecting 'clean' data is important to support the foundation of a strong demand planning strategy, but that data can come from a variety of different sources. This is part of the process that is also known as demand forecasting.

  • Historical Data
  • Contextual Data
  • Sales Forecasting

2. Define business goals

After analysing your data, you might come to some actionable conclusions. 

Customers will be taking more online courses this fall, and fewer in-person workshops

Historically customers have a tendency to take more classes during the winter and there are fewer in-person classes due to COVID-19. Forecasters would have already seen a drop in the in-person workshops pipeline and an increase in online sign-ups.

This would help to develop clearer business goals.

This winter, we aim to drive 90% of would-be in-person workshop attendees to our online courses.

3. Collaborate across teams.

To realistically accomplish these goals would require teamwork which requires a buy-in from leadership across multiple different departments. It's important to make sure all key stakeholders are briefed on the demands, and what their part is in meeting those demands.


Building for a strong sales funnel is important for any small malaysian business, but make sure you plan for your demand. Strong sales with inadequate demand planning could lead to a detrimental sales delivery.

Thursday, 1 April 2021

10 Big Steve Jobs Quotes That Will Help You Through Any Tough Spots

Regardless of whether you find Steve Jobs prophetic or poralising, Apple's late CEO had a swagger about him that not many can match. He did what not many other business leaders could. He touched many with his passion and creativity for creating beautiful and functional products. Until today his products continue to live through the legacy of Apple and the many lessons he's left the world. Here are 10 of the biggest Steve Jobs quotes that will change your life.

1. "The people who are crazy enough to think they can change the world are the ones that do"

2. “Being the richest man in the cemetery doesn’t matter to me. Going to bed at night saying we’ve done something wonderful...that’s what matters to me.”

3. “Your time is limited, so don’t waste it living someone else’s life. Don’t be trapped by dogma—which is living with the results of other people’s thinking. Don’t let the noise of others’ opinions drown out your own inner voice. And most important, have the courage to follow your heart and intuition.”

4. “We don’t get a chance to do that many things, and every one should be really excellent. Because this is our life. Life is brief, and then you die, you know? And we’ve all chosen to do this with our lives. So, it better be damn good. It better be worth it.”

5. “I'm convinced that about half of what separates successful entrepreneurs from the non-successful ones is pure perseverance.”

6. “You can’t connect the dots looking forward; you can only connect them looking backwards. So you have to trust that the dots will somehow connect in your future. You have to trust in something—your gut, destiny, life, karma, whatever. This approach has never let me down, and it has made all the difference in my life.”

7. “Your work is going to fill a large part of your life, and the only way to be truly satisfied is to do what you believe is great work. And the only way to do great work is to love what you do. If you haven’t found it yet, keep looking. Don’t settle. As with all matters of the heart, you’ll know when you find it.”

8. “For the past 33 years, I have looked in the mirror every morning and asked myself: ‘If today were the last day of my life, would I want to do what I am about to do today?’ And whenever the answer has been ‘No’ for too many days in a row, I know I need to change something.”

9. “My model for business is The Beatles: They were four guys that kept each others’ negative tendencies in check; they balanced each other. And the total was greater than the sum of the parts.”

10. “Sometimes when you innovate, you make mistakes. It is best to admit them quickly and get on with improving your other innovations.”

Wednesday, 24 March 2021

5 Ways to Find Out to Call Or Email When Selling to a Prospect in Malaysia

Your first impression will set the tone for your entire sales and negotiation outcome. There are conflicting pressures to productively make first contact with a prospect. You want to reach out enthusiasticly but you don't want to do it in an obstructive manner. Productively making first contact with any prospect is a delicate art for sales reps.

How you reach out to your prospects during the first connect makes a significant difference in response rates. The key to deciding which method to use depends on which method you feel your prospect will be most responsive to.

What's the difference between a cold email vs. a cold call?

Cold emails vs. cold calls are both effective. The difference is a matter of volume, convenience and directness. Emails are easier and less time consuming than calls, but calls are more effective when gathering a direct reponse. It's also easier to convey emotion during a call compared to a written email.

A call is inherently more personal than an email. It gets an immediate response and let's you address a prospect saying no. Calls are also more dynamic as it allows you to adjust your strategy to fit a prospect's needs as your conversation with them progresses.

However, calls do have some downsides. They are by nature intrusive. People are usually not receptive to receiving them and many will get frustrated when you use one to reach them. There's also a chance that you may get frustrated / impatient during a call when it isn't going smoothly.

Emails on the other hand lends a different strategy. They are more efficient and make it more scalable. In the time it would take to make a single call you could distribute several emails to several people. There's also an opportunity to be more visually appealing and informative with targeted content. Emails are also less intrusive and recipients tend to be more polite in their response. Emails can also be automated, tracked, and forwarded, making it easier to distribute and keep tabs on.

Emails have a downside as well. It's the risk of having your emails ignored. Some prospects receive many emails every day, and in some cases your email may also get blocked. 

To help you decide if you should reach out through phone or email, here are 5 tried and tested ways to find out whether to use a call or email when selling to a prospect for the first time in Malaysia.

1. Time / Day of the Week

Statistically phone connection rates increases as the day progresses and as the week progresses. In other words a prospect is more likely to answer their phone later in the workday and workweek. If someone doesn't reply leave a voicemail. Calling late usually is a great strategy.

2. The Ask

What's your objective for your first outreach? Is it to set up a meeting? Get some more information? Receive a referral? Categorize what you are asking for as "weak" or "strong" will help you to determine to choose between a call or email.

Strong asks require commitment and if it's a strong request you should always pick up the phone. This requires more from the prospect and you may need to employ sales skills to secure a "yes". On the other hand if the ask is weak. Draft an email. Don't let fear block you from connecting with a buyer. Reverse this equation and watch your response rates climb.

3. The Level of the Prospect

Do individual contributors have assistants? Not usually. but do C-level executives? Almost always. That is why the higher up your prospect is in an organization the more likely you are to reach a live person when you call. If individual contributors don't answer their phones, no one else is going to pick up - and they're not likely to return a call from an unknown number.

4. The Buyer Persona

Some buyer personas favor a different communication style than others. Preferences are dependent on multiple factors such as, age, nature of job, their industry, and more. Millennials prefer to communicate via email but professionals in customer-facing roles are more amenable to speaking on the phone.

5. The Deal Momentum

Are things moving along at a swift cadence? If this is so then you should not stall your deal an email will not get in the way. However, if your prospect is unresponsive or on the fence it might be faster and easier to pick up the phone.


Follow up. If you follow the criterias above you should be able to choose between email and a call. In our opinion, the beginning and the end of each sales engagement should be phone-heavy, since that's where the strongest asks are and in between email should work as a rule of thumb.

Friday, 19 March 2021

5 Tested Tactics That'll Get People to Buy Product

Selling to people who are already interested in what you have to offer should be straightforward. These are people we call warm and they would have likely done some initial research and have more a less decided that what you have an offer can solve that. This leaves the final push to your sales team. It's the ability to answer their questions, overcome any objections they have and bringing to light the solutions you are helping them to solve.

The best salespeople know how to quickly distinguish between prospects who are interested vs. those who are uninterested, quickly. This is an entirely possible and repeatable process. With sufficient practice of relevant skills, the empathy to understand people and well thought through plan it's likely that you will be able to get people to continue to purchase from you.

In order to persuade anyone to buy from you, first solve a problem that they have. Sell how your solution can help them from their perspective, how it can provide a valuable resource and emphasize the positive experience they will encounter. There's no right balance, but there is a fair balance between logic and emotion - which will help gently move them towards a decision.

1. Sell the dream

Not everyone you sell to will be immediately captivated by the product's features. However, one thing is certain. People always care about themselves. Help them to envision what their prospects of life might be like when they purchase from you.

Let's have a look at this. "Hi! I'm Adam from Sales Group, and I sell sales training and consulting products. I'd like to introduce my services. Is this a good time?"

Compared with this. "Hi. I've got you live on my first dial, and when you hire me, I'll teach your sales reps how to do the exact same thing."

If you sell copywriting services, you might look for errors on their website and add, "As your copywriter, I'd ensure your site (and other materials) will be 100% typo-free at all times."

2. Pique their curiosity.

Here's how you can keep their attention.

At the beginning here's what our sales reps usually say, "Before I forget, I want to ask you something related to our last conversation. Let's get into the agenda now, but will you remind me?"

At the end of the call, they'd usually respond, "Hey, what was that thing you wanted to talk to me about?" or they won't mention it. This is a great way for me to know if they were engaged and present.

3. Use past successes as your guide.

Look for trends in past successes and repeat those successful approaches with future prospects. The best answers for how to sell can usually be found from the people you have already closed.

4. Enlist your prospect as a teacher.

One of the fastest ways to earn engagement and interest is to understand the fact that your prospect wants to be respected and heard. Learn the opinion of the person you're speaking with and take that opinion seriously.

If you look at it from the perspective that we generally agree that we do not speak to strangers. However, this would not be the case if a stranger approaches you to ask for help. Use this to your advantage and find a way to get them to speak.

5. Create a sense of urgency.

We don't encourage you to use scare tactics to make a sale. There are other ways you can create urgency to get your prospect to consider your offer quickly.

  • Offer a short-term discount or incentive
  • Emphasize the immediate benefit of your product
  • Communicate scarcity


Make what you sell irresistible to who you sell to. There are a few different ways to sell your products and services to people who are ready to make a decision. The common thread that ties these tactics together is usually customer empathy. Appeal to your prospect for help, and you'll satisfy their desire to be heard and earn their interest in helping you close the deal - yes, it's really that straightforward, just ask for it.

Wednesday, 10 March 2021

7 Steps on How to Create an SEO Strategy for your Malaysian Small Business for 2021

Search engine optimisation (SEO) isn't what it used to be. Keywords should no longer be your focus, these days the basics of SEO has changed and it's important to understand it to help your small business to thrive on search engines.

Here we'll explain the latest 2021 SEO Strategy you should adopt and how you can create your own version to boost your content marketing goals.

What is SEO Strategy?

An SEO strategy is a process of organizing a website's content by topic to improve the likelihood of you appearing in search results. This is a process you implement in order to maximize your opportunity to obtain organic search results from search engines.

It's difficult to stay focus and to stay on track, and this is where the SEO strategy will help you. It helps you to solve how your content will come to be seen in search engine result pages (otherwise known as SERPs). If your content is not organised, search engine bots will have a hard time to decipher your content and therefore make it hard for your website to be found (your page rank wouldn't be good).

Don't Forget Mobile

In today's age, there are numerous studies that have shown that more and more people today use mobile in their everyday interactions with the internet. Optimise your content and webpage to ensure that it is easily accessible through mobile. How is this important? Google now practices mobile-first indexing.

This isn't a separate process, however, there are distinct considerations for mobile SEO like page speed, responsive design, and localisation. Regardless high-quality content is a mainstay no matter which device you target for.

Here are some steps you can go over to ensure your SEO Strategy is geared for success

1. Make a list of topics

Although keywords form the foundations of SEO, however, they are no longer the only step to achieving organic growth. Today it's important to create content that is truly useful and valuable.

To start compile a list of 10 words and use an SEO tool. Do this to find out popular slightly longer keywords (short-tail keywords).

2. Make a list of long-form keywords

This is a step to take when you begin to optimize your words for specific long-form keywords (otherwise known as long-tail keywords). For every short-tail keyword identify 5 to 10 long-tail keywords that dig deeper into the original short-tail keyword.

For example, rather than just talking about SEO we write about how to conduct keyword research, optimize images for search, and other subtopics under the SEO universe.

3. Build pages for each topic

Websites rank better when they have a focus. Getting your webpage to rank for a handful of keywords is next to impossible. Ultimately the number of topics you create should coincide with your business needs and products. This will make it easier for people to discover you when they conduct a search.

4. Set up a blog

In item 3 it was noted that websites rank better when they are focused on delivering one topic per page. Blogging can be a potential game-changer for you as it is an incredible way to rank for long-tail keywords and engages with your webpage's visitors. After all, every post is a new web page and an additional opportunity to rank better SERPs result. 

5. Create a consistent blogging schedule

Every blog post or web page you create does not need to belong to a specific topic. There's value in writing about topical ideas your customers care about, and this has surprisingly helped build authority with search engine algorithms.

The secret formula is to make it a point to write an article a minimum of once a week.

6. Create a link-building plan

The first 5 steps above represented all the ways you can attract traffic on your own webpage (on-page SEO). Link building on the other hand is the process of attracting other web pages to guide visitors to your website.

7. Compress your medial file sizes

This is an often overlooked step in the SEO process and is especially important for mobile optimisation.

As your web page grows this means you will have more images, videos, and other related media. Although these assets help to retain your visitor's attention but these large files affect your page speed. Make sure you control the size of the files you upload to your site.


SEO is an ever-changing mechanism as search engines continue to improve on their algorithms and customers need change. Here are 5 great resources to stay up-to-date with SEO:

Wednesday, 3 March 2021

Top 7 Skills Every Sales Rep in Malaysia Needs to Master in 2021

One thing about sales development has become increasingly clear. The standard process for sales reps of sending out sequenced emails, calling, leaving voicemails has developed into a dreadful rinse and repeat process - and we've noticed that this is no longer working well.

If you're new to this role, or if you're leading a new team, let's start by going back to the basics - what is sales development?

A sales development rep is a member of the sales team whose role is to focus on external prospecting, moving leads through the pipeline and qualifying leads they've connected with. Most times they don't close deals, but they help other members of the team to determine if a lead will be an ideal customer fit - or not.

Their role or measure of how well they carry out this role is often measured on their ability to move leads through the sales pipeline. Their focus is to nurture lead quality, not close deals.

Here's an ideal scenario:

The marketing team shares lead information to Sales Development reps to qualify and nurture leads until they're ready to make a purchase and Sales reps then take over to offer the right products at the right time in order to close the deal.

This is the simplest sales workflow and forms the basic operational foundation for most sales teams. 

What does this mean?

Sales development rep roles can be challenging as you navigate your way through different obstacles. And with a clear understanding of the role, here's what industry experts have cited as the top 7 skills that are essential for every sales development rep.

1. Video prospecting

Currently the buzz of the world for the past few months for food reason. This is a customized outreach in a short, two-minute max, video format. Unlike a phone call or an email, prospects get to connect with you on a more personal level without the hassle or time commitment of scheduling an online call.

You don't need to be a tech-master or an Oscar-worthy movie to star to this. Just practice being comfortable on-screen and show a genuine interest to have a meeting with the prospect.

Here's a tip:

Create a script, practice to deliver a short and engaging clip, introduce yourself, deliver value with a quick tip, and end asking to schedule a call.

The more videos you make the more efficient your workflow will be.

2. Customised Outreach

Balancing quantity and quality when prospecting can be tricky. There are two sides you want to build and maintain a healthy pipeline but on the other, you know you have to connect with the leads and this requires time. Research at Hubspot shows that there seems to be a shift - the most successful reps are actually slowing down spending more time on outreach and connecting with fewer prospects.

Here's a great balanced outreach example:

Hi [name],

I hope this email finds you well! I wanted to reach out to you because based on my research on LinkedIn, it seems you're heading marketing initiatives that focus on the overall growth strategy for [company name].

After doing some research on [company name], a bunch of things stood out to me as reasons to have a conversation about how inbound marketing & Hubspot cold help.

  • Point 1
  • Point 2
  • Point 3

Any interest in connecting sometime this week? Feel free to book 15 minutes with me here.

Thanks in advance,

[Your name]

3. Active listening

Here's the biggest distinction between you and a chatbot. A chatbot may be able to qualify a lead. It's the interaction between you and a prospect that's genuine, helpful, not robotic and not forced.

It does not matter what you sell, it's how highly attuned you are to certain phrases that indicate whether a prospect could be a good fit for your product. You should focus on gathering valuable information that will help move your prospect further along your sales pipeline as opposed to just ticking off lead qualification boxes.

4. Follow-up

Ideally speaking on the phone is the best option, but we've found voicemail to be the next-best option. If you leave quality voicemails you'll at least have a chance to receive a callback but if you don't leave any voicemails your probability of getting any callback diminishes significantly

Here's a great example:

Hi, I'm [name] from [company]. I would like to speak with you about [strategy]. Give me a call back at [number].

5. Organisation

The process can vary from person to person, but the key is to stay organised. Whether you choose to write out your to-do list or to use a calendar management tool to create your schedule, creating a strict schedule will help you master the cadence for outreach and keep you in line with your prospects.

6. Relationship-building

Your primary objective is to prime a prospect for the sale before turning them over to the closer for a close. Build genuine relationships with prospects and build trust. You must be able to communicate with a wide variety of people across multiple different channels. The key is you want to make sure that you communicate your points and ideas while keeping them engaged.

7. Overcoming objections

This is one skill that has survived through the times and is a great asset for any sales development rep. Overcoming objections is a skill that most reps get better at over time because they've come to understand all the solutions their business provides and have seen them work in creative ways. This skill is very critical but a great way to go around this is to prepare some basic objection answers and help you along the way.


We're confident that these skills will improve your performance. It's simple to understand but the key is to put this into consistent practice. 

Monday, 1 March 2021

5 Benefits of Finding an Ecommerce Niche in Malaysia

Online retail giants such as Lazada, Shopee, Mudah.my sell everything from books to diapers. Seeing their success, it's difficult to imagine how specializing in one category can make your online business more profitable.

Lazada and Shopee are successful because they have extensive resources and strong funding. Everything from staffing to warehousing, they have the bandwidth to efficiently manage a very large inventory.

Selling only one product helps you to save significantly on operational costs while allowing you to focus your resources on building a unique brand. Below, let's take a look at the benefits of finding a niche - with real-life examples to help you visualize how you can do the same for your ecommerce business too.

1. Extract more value from your marketing and advertising.

Targeting a specific audience usually results in a lower ad spend. This is because the smaller your audience the less you'll spend as a whole. A great example of this is when you create any Google Ads campaign. You can either choose more expensive, highly-searched keywords or more specific long-tail keywords. "Shoes" have approximately 1.1 million global monthly searches whereas, "women's shoes" have approximately 25,000 global monthly searches. Knowing your customer identifies great opportunities because if anyone who's searching for "shoes" could end-up with results they are not likely looking for.

Great long-tail keywords should be specific and answer key questions people are looking at (depending on where they are in their purchase journey). In our example, this would mean, "women's waterproof hiking boots" which have approximately 450 global searches. 

2. There is less competition

Here's one way you can beat Lazada / Shopee at their game. Do this by focusing on a key niche, because there are generally fewer brands in your space. This means more people will focus on you instead of a general "have-it-all" competitor.

For example, in the hair accessory niche, products can be very specific and wooden hair forks are a great example of an extremely niche marketplace. These generally do well as there are little to no competition within this niche.

3. Your customers will be more loyal to you

You can inspire brand loyalty with little effort, because you're solving specifically for your customers' needs with your product, meaning they will automatically feel loyal to your brand. Rather than appealing to a mass audience, you're appealing to that specific buyer. And if your product is the only one of its kind, your buyers will continuously look to you as a supplier.

Consider large online retailers such as Lazada or Shopee. It's common to switch from one to the other depending on what's most convenient. There's very little loyalty, but this wouldn't be the case if you find a niche for your online business because your value proposition is unique to your brand and product, customers are likely to come back to you, not to your competitor.

4. You can charge more for your products

Being in a niche usually means you have a unique product that solves a specific problem. This means you can charge more for it - especially if it's produced in small batches, by hand, or in a sustainable manner.

5. You can operate on a lean budget

Most tasks can be automated or run with limited staff. With a smaller inventory you'll be saving in storage and operational costs.


Choose the right ecommerce niche and with the new normal it's essential for retailers to be flexible, adaptable and prepared to pivot as and when necessary to ensure their current and future success. Whatever niche you ultimately choose, take your time to study the market and understand your target audience before you dive in.

Saturday, 20 February 2021

3 Recap Email Templates to Use After Connecting with Your Prospect

You've just had a productive call with your prospect. But what are your next steps? Do you register your meeting notes in your CRM and move on to your next task for the day?

A fundamental step in your post-call routine that you might be missing is sending a recap email. A recap email after a connection with your prospect is one way to keep the conversation/discussion you've had with your prospect at the top of your mind and reinforces the next steps in 3 important ways:

Emails crystalize the highlights of your meeting. This is a great way to reinforce the key takeaways from the meetings and increases the likelihood of the prospect remembering the main points of the discussion.

Gives you the chance to confirm the next steps. This is a great way for you to reference a specific date and time for your next meeting. This serves as a way to remind the prospect and motivates them to add this to their calender. 

Add value. You can dive deeper into your prospect's situation, goals, and pain points to get a better sense of how you can help them. Every recap message is an opportunity to provide a tip or offer a relevant resource.

3 Recap Email Templates to Use After Connecting with Your Prospect

1. Call recap

Connect calls are typically used to establish a relationship with the buyer and are relatively brief. In your follow-up email reiterate the main challenge or objective you have identified and some relevant advice. Attach a useful piece of content if you have one.

Template example:

Hi [name]

Thanks for sharing about your role at [company name] earlier today -- not to mention, speaking about [rapport building point]

To recap, you're currently [struggles to achieve what goal]. I'm suggesting [strategy or quick tip]. Here are some resources attached that cover [this topic], which may also be of help.

Let me know if I can answer any questions about this content and/or my recommendations. I'm looking forward to speaking to you again on [date and time].


[Your name]

2. Touch base recap

You're not always going to be following up with a prospect after a lengthy call or pitch meeting. However, it is still equally important to send a follow-up email after the call to answer questions or see how they're progressing in the process.

Don't skimp on these emails. Offer as much content and value as you would after a demo, and reinforce that you're always happy to answer more questions.

Template example:

Hi [name],

I really enjoyed answering your questions this morning and taking a deeper dive into how we can help you overcome [challenges discussed].

Here's [resource #1 and #2] that demonstrate how we can help you boost [goal] and solve [your challenge].

Looking forward to our next meeting on [date and time]. In the meantime, let me know if you have any questions.


[Your name]

3. Meeting recap

Your post-discover email should tell the buyer you're on the same page so they feel confident enough to move forward. Summarize the most important things you've learned from the conversation: their high-level challenges, the tactical suggestions you've provided and the mutually agreed-upon next steps.

Template example:

Hi [name],

Thanks for a great conversation today. We discussed the [obstacles you're facing in X area, progress you're hoping to make with Y initiative, changes you're implementing to Z], specifically:

  • Point 1
  • Point 2
  • Point 3

I'm linking to more information on these points and potential solutions.

As mentioned the next step is [recommendation]. I look forward to our next meeting on [date and time].


[Your name]


A concisely well-written recap email helps buyers to keep track of the main points of your sales discussion and it also looks more organised. Which may boost your prospect's confidence in you. And this doesn't take much time or money to do. Just 10-minutes to improve your prospect's sales experience with you.

Tuesday, 9 February 2021

3 Creative Chinese New Year Marketing Ideas

This is the year of the ox. Happy Chinese New Year from everyone at EVERWORKS. ‘Niu’ (which is Chinese for ‘Ox’ for us non-native speakers) ushers in unconventional ways of celebrating the Lunar New Year. For many, red money packets are replaced with online transfers, family reunions are smaller and held in private, and traditional yee sang’s are delivered by Grab riders instead of waiters in restaurants. Yet despite these changes – the excitement to leave a year marred by a global pandemic remains high. While the Year of the Rat was fast, hard and active; the Chinese Zodiac foresees the year of the Ox to bring positivity, honesty and hard work. According to Chinese astrologers, the traits of the Ox, such as diligence, persistence, and altruism will be greatly rewarded in the coming year. Here are some of the ways the traits of an Ox can carry us through yet another uncertain year.

Here are 3 creative content marketing ideas to boost up your marketing campaigns

1. Encourage user-generated content

Celebrate Chinese New Year with your audiences by encouraging the to create and share festive-themed content. 

This can be a related challenge for the first Chinese New Year in Malaysia that's from home and without visitations!

If developing a website or app is beyond your budget you can try some of these ideas:

  1. Come up with a social campaign through your owned social channels or
  2. You can trigger a Chinese New Year-themed email campaign or
  3. You can plan for an SMS Marketing campaign

2. Create an Awesome Live Video

Did you know that live video is one of the biggest trends moving forward into the #newnormal?

Businesses used to deliberate the relevance of producing videos due to the heavy costs of production, but with the dawn of the internet and ever-increasing tools from apps the cost vs the popularity of video has proven to be an avenue that most businesses can explore now.

In fact, people appreciate raw, in-the-moment footage. Take that self vlogs covering everyday life to be one of the biggest trends in YouTube currently. You can show how your business is going about festivities amidst the pandemic situation. Also, a great way to showcase your company culture!

3. Provide useful content for your customers

Festivals can be stressful occassions. The 15 days of Chinese New Year, and all the preparations that lead up to it, especially during the pandemic of COVID-19. From not knowing where to get food to having to juggle the kids while working from home!

Your customers will surely appreciate the content that will make their lives easier and your customers with their Chinese New Year planning by offering tutorials, guides, and templates! You can even take it one step further by preparing custom made sets that make it easy for them to prepare for Chinese New Year.


Get creative and your customers will remember you for it. In this ever saturated advertising market place festive discounts and promotions are nice to have but predictable and not very exciting. If you want your marketing campaign to stand out this Chinese New Year, get creative and try one of these holiday marketing ideas!

Wednesday, 3 February 2021

5 Important Sales Metrics You Should Track

In today's age, there's an abundance of data. And even with today's latest tools helping us to measure everything there's a lot to digest. Just which metrics should you be focusing on when there is an endless list of metrics, reports and data points collected.

This can be overwhelming, and when you're overwhelmed, it can be difficult to analyze the data, interpret it and make the right decision. So here's where things take an interesting turn. Is there a solution to the overwhelming data. Rather than tracking everything it would make the most sense to track only the important things.

Performance metrics are a measure of a business or employees' tasks and activities. They are often quantified and measured over time. These metrics are tracked and ranges are selected to identify what is an ideal performance.

Businesses use performance metrics to determine if their outcomes align with the goals that were set. Usually if a performance metric falls below the range that was set, this may indicate underperformance, whereas, if the outcome falls on the range or above it the business is deemed to be meeting its goals or exceeding them.

Metrics are important because they help you to evaluate your performance and inform your decision making.

Choosing the "right" metrics depend on various factors such as your sales organization, industry or company. We've found these 5 metrics to have the tendency of holding impotance to sales leaders across the board.

Here are the 5 most important sales metrics you should definitely be tracking to skyrocket your sales.

1. Percentage of sales teams hitting their quota

Attainment of quota means that the percentage of salespeople meeting or exceeding their targets tell you whether your quotas are set too high or low. As a general rule of thumb, your quotas may be unrealistic if less < 60% of your salespeople are hitting their allocated quotas. On the flipside it could also mean that you need to hire better salespeople. One other area that is often underlooked isn't the target or the team, but it could be the compensation plan. 

2. Average deal size

Average deal size is calculated by dividing total number of deals by the total dollar amount of those deals.

When measuring this metric on a monthly or quarterly basis tells you whether your contracts are getting larger, smaller, or staying the same. If you're trying to move upmarket, you want the average deal size to increase. If you're trying to land more small businesses you want this number to go down (however your number of customers to go up)

Average deal size can also help you to spot potentially risky deals. Let's say one of your salespeople adds an opportunity which is 4x larger than the normal ones you usually track, you should expect the probability of closing to be lower and the sales process will likely take longer.

3. Conversion rate

This measures how many leads that actually convert and ultimately become customers. For example if you have 500 leads per month and on average 50 buy your product your conversion rate is 10%.

This metric will help you to calculate how many leads you need to make to reach your revenue targets. Historical conversion rates also show whetther your reps are becoming more effective. Keep in mind that your win rate will probably reduce as you move upmarket but will increase as you shift to small businesses.

4. Revenue

Revenue is your most important KPI. Although gross income might seem to be a relatively simple metric, it can be often be overlooked.

On the other hand for subscription businesses you should track revenue based on a recurring basis either monthly or annually. 

Break down in these 3 ways to see more about your revenue metric:

  1. Percentage of new business
  2. Percentage of upsell/cross-sell/expansion
  3. Percentage of renewal

Depending your goals, growing each of these will differ from time to time.

5. Sales funnel leakage

This tells how many prospects have dropped out of your funnel. To determine your leaky points track stage-by-stage conversion rates. At different stages of your sales process you can learn different areas to improve.

For example, if 40% of new prospects agree to a discovery but half of these make it to the demo stage, but just 5% end up buying. This difference between the demo and buying can lead to a few different inferences. 

  1. Your salespeople are not qualified enough
  2. Your salespeople are giving bad demos
  3. Your salespeople are negotiating poorly.
  4. Your product does not meet the demands of the market.


By finding and improving on these weak points you can dramatically improve your sales results by at least 50%.

Wednesday, 27 January 2021

6 Ways to Ask for a Referral from a Potential Client

New customer acquisition remains a big problem of the sales puzzle that all salespeople are hard at work prospecting for. You have an opportunity to do this by asking for customer referrals. Multiple studies have shown that customers acquired through referral require less investment and have a higher potential for retention and loyalty.

Here are the big questions how do you go about breaking the ice with your customers to ask them for help? Is there a way to network to them to help you without being awkward? In this blog post you'll learn how to identify potential referral opportunities by asking for customer feedback and how to ask for those referrals once you've identified good candidates.

How to Use Customer Feedback as a Way for You to Identify Referral Opportunities

Knowing which clients are happiest with you will increase your likelihood of winning a referral. Here are some tips for going about it:

1. Identify your advocates.

One of the best ways to identify potential customer advocates that's commonly practised by the marketplace is to use the Net Promoter Score survey to help make the process a little easier.

2. Follow up with your promoters.

Sending a survey isn't enough. You need to follow up with potential advocates and keep the positive momentum rolling along. Best way to engage with your promoters are to get in touch with them personally and to understand what they are currently going through.

3. Use feedback and testimonials for referrals

Customers are more likely to trust your brand early on if they have social proof of your expertise and your testimonials. Case studies are one of your most powerful assets. A great way to gain feedback is by just asking.

4. Build Value first, then ask

There is nothing wrong with asking for customer referrals immediately after closing the deal, however we wouldn't recommend it. Rather we recommend to wait until after you've successfully completed your service and delivered unparalleled value to your customers.

5. Don't treat referrals like cold calls

Referrals are not cold leads. We recommend entering into a conversation with a referral with a much friendlier tone. Play up the relationship with you have with the referrer and act like you're already in your inner circle.

6. Offer incentives for referrals.

Performing great customer service, but sometimes it's still not enough to convince them to do referrals. It's time to incentivize your customers. 


Often small businesses overlook the option of focusing their sales efforts into referrals. This is a viable option and can be a source of sales that draws the highest retention rates and at lower costs.

Wednesday, 20 January 2021

Top 5 Power Sales Words That Sell

Words are your primary 'weapons' to convert your qualified prospects into customers. Words are incredibly important to salespeople. How salespeople deliver their messages and converse with their prospects can have a very dramatic effect on the outcome of the entire negotiation. Using the wrong phrase might cast a negative shadow on the proposal, while tweaking just a few words in the pitch might induce a client to buy immediately. The underlying message is extremely critical but the words used to deliver it bear similar weight. 

Here's 5 power words you can use in your sales conversations and negotiations to help you close that sale.

1. You

Selling should always be about your prospects - not about you. A simple way to make that clear is by using the word "you" as much as possible. Apply this rule everytime you are in contact with your prospect and refrain from being tempted to phrase a sentence from the perspective of your company and find a way to rework it to make your prospect the subject.

2. Value

"Customers rarely understand the features and benefits of anything you're convincing them on". They only care about the value and achieving their objectives. Skip all the features that your product has. Focus instead on the value you will create for your prospect's business.

3. And

This is a clever replacement for "but" when dealing with criticisms or objections. The but signals to the prospect that you are about to utter a statement that runs counter to what they would like to hear. And by its very nature is inclusive. 

"I see that you only have a budget of RM50,000.00 and let me tell you why our system why our system costs RM60,000.00'. 

Compared with 

"I see that you only have a budget of RM50,000.00 but let me tell you why our system costs RM60,000.00".

If you notice the use of but gives the impression that you have just bypassed the problem and make the buyer feel ignored. Wouldn't you agree that just one word can change the outcome or perception towards your sales presentation?

4. Do

Many sales experts recommend using the word "do" instead of "try". For example,

I'd like to try a way to solve your problems

Compared with

What I'll do is to research about your problem

Wouldn't you agree that the later gives your prospect a sense that you are competent and trustworthy - boosting your prospect's confidence in your ability to offer a solution to the problems that they are facing?

5. Or

Compared to presenting one proposal to a client and try giving them the option of only accepting or rejecting it. It's daunting isn't it as your odds of success are 50:50. Instead try presenting them with two or three different variations on your proposal, and suddenly you've doubled or tripled your odds of receiving a "yes". 

Therefore in negotiations don't just ask if they want to sign the contract.

Ask if which version of the available options is preferable. Try asking our of Version A, B or C which contract would you prefer to go with?


Power words are surprisingly powerful even though faint. It represents you and how you present your sales proposition differently. Pay attention to how you are presenting your message and your sales would go a long way. This isn't exhaustive as there are many other phrases and power words to be careful of. Having a grasp on these words and how to use them in your sales efforts can really pay off. Language is crucial in sales so it serves you to bolster your vocabulary with words that will elicit the right emotions from your prospects.

Wednesday, 13 January 2021

How to Overcome Anchoring in a Negotiation to Win More Sales

If you find yourself working with a prospect who is exhibiting anchoring bias, consider the following tactics as you navigate your negotiation.

1. Do your research

Take time to adequately prepare before you enter any negotiation situations. Research the background of the prospect to make sure you understand what they are actually looking for and run the financials on your end so you know exactly what you can and cannot accept as a final offer. 

For example, knowing your prospect's set budget which they want to stick to allows you to prepare the best possible solution your company can provide which would suit the goals of your prospect and meet your financial objectives.

Take time to research what your competitors are offering for the same solution, because in some scenarios prospects may want to price-match or reference what another competitor is offering. If you take the time to prepare a response to this ahead of time you are less likely to be caught off-guard.

2. Propose a counter-anchor

The goal is to swiftly disqualify an anchor before countering with an ideal price. Don't reply with a figure because you would be haggling for a price, but the best way we've found is to make it known to the prospect so that they understand that their offer is far lower than what you're willing to accept.

Only once you have shared that this is too low of an offer for you to accept and your prospect understand this that you can state the new price you would like to see the product go for and explain the value of what your prospect is getting in return.

3. Reject the anchor price

When you're in the midst of a negotiation and you find your prospect is not willing to negotiate and the value of the deal is not worth it, you can choose to reject the anchor. This can lead to a few outcomes:

  • You can revisit the counter-anchor strategy later in the process
  • You can start from scratch to discuss a different offer or set of terms that better aligns with their budget
  • The two parties can examine if the collaboration is worth pursuing.


The more experience you have at negotiating the more comfortable you will be to navigate these different scenarios.

Wednesday, 6 January 2021

Why Tonality Matters in Sales

Ever been in a situation when you're caught in a heated debate, when you reflect back it's often the way you say something is often more important than what you intended to say. This principle applies to sales as well. 

It's true; the tone of your voice might actually be jeopardising your sales success. You may have put hundreds of hours into researching your market, learning your product and crafting your pitch, but if you aren't aware of what your voice conveys to your potential customers, all the effort you've put in may be for nothing.

Here's the good news. If you're consciously aware of this aspect of communication, you can make a conscious effort to improve it (and your sales) in the process.

What is tonality?

Tonality refers to the way your voice sounds when you speak. If you notice how many miscommunications happen during text conversations or email exchanges it's often caused by a misinterpretation as the receiving person can't her the tone of your voice.

Although tonality can be influenced by your mood, your surroundings and even your upbringing you have the opportunity to consciously control how your words are presented. Think you already know how you sound? Record yourself during a mock sales pitch and then prepare to be surprised. Chances are you don't even realise how you're coming across.

Why is tonality important?

Sales is the art of communicating with another person. And in business, the first sale is always to yourself, if you don't believe in what you are offering, why would anyone else believe in it?

Even if you have perfected the words for your sales pitch, your tone may and will betray you. You should sound like you care about their problems and your prospects might actually give you a chance.

Mastering your tone is an essential part of your sales pitch and once you learn to control it, you'll be on your way to better sales.

How to use the right tone in your sales presentations?

Ever attended a presentation where the presenter presented his materials in the same monotonous tone through the conversation, you'd possibly passed out from boredom. Remember you will need to vary your tone through the conversation to keep your audience engaged and hanging your every word.


Some people are born with perfect tonality, they naturally know how to just talk to people to achieve their goals. But for the majority of us practice will only make us better. Be aware of your tonality and you've already made major strides to improving your sales presentation. This is an invaluable skill that you can practice and eventually master.