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Wednesday, 13 September 2017

Follow up emails to send instead of just "checking-in"


The action of performing sales places people in front of the task of convincing another person that the offer being presented is going to improve their current situation. Notice how sales is described as "a task of convincing another person...". Often sales people forget that behind the email that they're sending out they are in actuality trying to reach out to someone that they have not before in an attempt to request that they act on something you're selling to them. Take a moment and think this through, it's already a long shot to get a friend to do something for you, and it's even tougher to get someone that does not know you to do anything you ask of them.

Described here involves the "checking-in" scenario when the person you're trying to reach out to does not respond in a favorable manner. The secret to it is to always remember, you're talking to a human being and sending out emails "just checking in..." is like a virtual nudge that not many people like to receive.

Scenario: If they have never responded


(1) Bring up a common challenge that your buyers face and ask if they're currently facing it. 

Example: 

Hi Nurul,

The clients I worked with are often struggling to find creative low cost ways of engaging with their local communities.

If so I have several ideas that may help -- like [idea]. If you'd like to discuss more I'm free for a call on [date at time] or [date at time].


(2) Bump your email up using the buried email technique. 


Example: 

Hi Mohammad,

Just wanted to follow up in case this email got buried.

(3) Call attention to what they're competitor is doing and ask how they'll resolve it.

Example:

Hi Lee,

I saw that [competitor] has been doing well in [area] lately. Do you have any plans in place for addressing it?

I have some ideas -- if you want to hear them. Let's schedule a call.

Scenario: If you lost the deal


(1) Check how things are going after implementing a competitor's product.

Example:

Hi Tan,

It's been a [time period] you signed on with [competitor]. How are things going?

-----

Often salespeople get caught up in sending standard touching base message often because of time. With some of these examples, sending a thoughtful email message takes mere minutes -- with an increased chance of converting into a large payoff.

Try reaching out to customers using unique channels. Get they're attention through SMS, it's cheap and is guaranteed to reach the target recipient. Find out more here.

Wednesday, 6 September 2017

How to get more followers on Instagram


If you're here reading this then you already must know the potential that Instagram offers as a channel for you to sell and market your brand. It's ever more so important for your business to humanize your approach so that you attract employees that share the same goals as you and delight your customers as their growing needs and expectations change.

Here's the crunch. Unless you're famous it's actually nearly impossible to get a large following on Instagram without hard work or money $$.


For an average business, growing a fanbase or following takes dedicated daily attention and time. That being said, there is a way to get at least your first 1,000 followers on your Instagram account (Disclaimer: this still requires time and effort, but rest assured it is more focused and efficient). The secret is to know where to invest your time and effort, by customizing your profile, curating content, writing clever copy, using hashtags and working with influencers and fans through actions that incentivize engagement.

Let's go through how you could gain your first 1,000 followers by creating an Instagram worthy profile through to using contests while staying true to your brand.

How to get more followers on Instagram

1) Make your profile cool



The easiest and often missed, make sure your profile is public (you can do this by navigating to your Instagram account's "Options" and make sure the "Private Account" is turned off.

Make sure your username is recognizable and easily searchable. How? If your business name is already taken try keeping the first part of your username as your business name so people who are searching for your business are more likely to find you. For example @lornajaneactive

2) Dedicate to content creation



Commit to have someone or yourself to creating content so that there is a good variety of postings that comes handy when you need it!

3) Improve your photo taking and editing skills


On Instagram post quality matters. I should emphasize that it matters A LOT. Do not put a bad photo up and always have a good eye for great photos. You can beef up on your photography skills here and your editing skills (there's a list of great websites to learn editing posted at despreneur).

4) Populate your Instagram page


If it's your first time it's a good idea to get posts up (around 20 or so) before you start engaging with people and working down this list.


5) Use relevant hashtags


To help relate to your followers try getting on a hashtag campaign. Like above ^

6) Run contests


A great way to expand your reach while increasing engagement on your profile would be to publish a promotion contest post then ask your audience to follow, like and comment on the photo to enter. Include hashtags like the example above #letsbefrank so you can include user generated content in your postings.

7) Make your Instagram profile easy to find and follow



Place a follow button link, icon on your website / email newsletters so it's easy for people to find your profile and interact with you. More often than not most audiences don't even know that a brand is actively engaging on Social Media. See our website for an example above.

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These marketing tips are to help you improve your business and what you can do to ensure that the business you're running drives leads in a variety of ways for you. Consider SMS Marketing and alternative direct approach to CRM for existing customers or to reach out to customers that have interest but have yet to covert. Find out more here.

Saturday, 2 September 2017

Marketers like SMS. With a 99% Open Rate and a 36% Click Through Rate It's Hard Not To.


We'd like to wish all Malaysians Selamat Hari Merdeka! This year's Merdeka is special with the SEA Games being hosted in Kuala Lumpur. Learn more about the SEA Games here.

Find out how you can spice up your holiday with mobile marketing below.


During Merdeka there are major discounts and deals given to consumers and this has been the highlight and trend that majority of Malaysians look forward to.

Redbox turned the opportunity into their benefit when they SMSed text messages to their followers to follow them on their Instagram account. This is a cross-channel approach to encourage users to participate with their different marketing channels.

With the average SMS open rate at 99% and the average click through rate at 36% it is easy for brands to direct their customers to other owned marketing channels. The statistics are also the reason why a lot of brands are attracted to the possibility of SMS.



Hey it's the holiday season in Malaysia with a lot of brands taking advantage of the festivities by testing and making returns on alternative marketing methods and channels.

Learn other ways you could use SMS for your business here: How to conduct a SMS giveaway and Here are 10 reasons why your cafe should use SMS marketing.


We believe that Malaysia is a beautiful country with abundant opportunity. Here is to the future :)

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