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Tuesday, 31 March 2015

MYNIC GST Announcement - 1st April 2015

Dear Customers,

Following the gazette order of Goods and Services Tax (GST) Act 2014,  MYNIC will be required to charge GST, where applicable to new domain registration and also the domain renewal. MYNIC "Terms and Conditions" will be amended with effect from 1 April 2015.

For more information please visit MYNIC's website https://www.mynic.my/en/feeschedule.php


Thank you for your understanding and continued support.

For management inquiries please email info@everworks.com
For technical inquiries please email cvs@everworks.com

Announcement - WebNIC Urgent Maintenance - 31st March 2015

Dear Valued Customers,

Please be informed that WebNIC will be conducting an Urgent Maintenance.

During the maintenance period, all the functions in Partner Central and API will be unavailable. However, domain resolution, URL forwarding and email forwarding will not be affected.

The maintenance details are as follows:

Maintenance
Unit
Date
Start Time (GMT+0800)
End Time (GMT+0800)
Production Downtime
WebNIC
March 31, 2015 (Tuesday)
1830 hrs
1930 hrs
1 hour








If you have any questions or concerns, please feel free to contact WebNIC at support@webnic.cc.

For management inquiries please email info@everworks.com
For technical inquiries please email cvs@everworks.com

Saturday, 28 March 2015

Announcement - Planned Maintenance Notification - 6th April to 7th April 2015


Dear Valued Customers,

Please be informed that there will be a planned maintenance activity by DiGi that will be carried out during the period indicated below:

Start date and time  : 6th April 2015 (8.00PM)
End date and time  : 7th April 2015 (12.00PM)

Activity: Data Center Relocation
Impact: CPA Production - Service running on Server Platform will be inaccessible during the 16 hours planned downtime.

CPA FAQ:

1.       Will CPA store the MO and once the system is up will CPA send the MO to CP?
User will not be able to deliver MO successfully as CPA system is unavailable to accept any incoming MO , user will need to retry after maintenance window.

2.       For the MT sent from CP to DiGi, will CPA accept the MT, keep it and send the MT to user once the system is up and running?
CP will not be able to deliver MT successfully as CPA will not be able to accept any incoming MT. CP will need to observe timeout and retry after maintenance window.

3.       Is CP required to reschedule all the broadcast MT content  e.g. RENEWAL, PROMO, CAMPAIGN etc during the downtime period?
Yes. Please reschedule all your broadcast MT content e.g. renewal, promo, campaign etc after the downtime period.
                This include subscription service managed by CP. CP required to reschedule the renewal after the downtime period.

4.       What about renewal broadcast for subscription managed by CPA?
For all subscription managed by CPA, CPA will broadcast the renewal to all the subscribers after the downtime period ends (once CPA is up and running again – estimated after 12noon)
               
5.       What are the services impacted by this activity?
All services under CPA will be impacted (unavailable) including MVNO services (7xxxx), CPA services (3xxxx, 1xxxx), DiGi Services (2xxx and 2xxxx), Bulk/Bulk DiGi (6xxxx).

6.       What are the channels impacted by this activity?
ALL channels are unavailable including SMS, MMS, IVR, USSD, WEB, WAPPULL, WAPPUSH

7.       Will DiGi notify all the CPs once the system is up?
No. All services shall resume to normal at 12 noon, 7th April. Please refer to CPA downtime start and end.
DiGi will only notify CP if we require to extend the planned downtime period.

Contact DiGi's Fast Recovery Center if there is any issue regarding this matter, through this number +6 (016) 300 3000 - Available 24 hours.


For EVERWORKS management inquiries please email us at info@everworks.com
For EVERWORKS technical inquiries please email us at cvs@everworks.com



We apologize for any inconvenience caused.

Tuesday, 24 March 2015

Announcement - Planned Maintenance Notification - 26th March 2015


Dear Valued Customers,

Please be informed that there will be a planned system maintenance by DiGi that will be carried out during this time:

26th March (Thursday) 2015
02:00 ~ 07:00 hrs (GMT +8)

Activity: GST Upgrade Activity
Impact: Intermittent service interruption for Voice, SMS, MMS, Data, CPA, *126# and Reload services.

DiGi Telecommunications Sdn Bhd will be conducting a planned maintenance activity during the period indicated above. This is to ensure that we provide the highest quality of services to our valued customers.

Contact DiGi's Fast Recovery Center if there is any issue regarding this matter, through this number +6 (016) 300 3000 - Available 24 hours.


For EVERWORKS management inquiries please email us at info@everworks.com
For EVERWORKS technical inquiries please email us at cvs@everworks.com



We apologize for any inconvenience caused.

Wednesday, 18 March 2015

Announcement - Planned Downtime Notification for MPG/BMG/EWIG - 19th March 2015


Dear Valued Customers,

Please be informed that there will be a service interruption for prepaid transactions towards BMG by Maxis that will be carried out during this time:

Duration: 6:00 hrs
19 March 2015
0:00AM ~ 6:00AM GMT +8

Impact to users:

SMS/MMS/EWIG
Intermittent failure of charge related to prepaid MSISDN for below listed services.
  1. EWIG Charging
  2. SMS MT
  3. MMS MT
  4. SMS MO
We sincerely apologize for any inconvenience caused.


For urgent inquiries please contact this hotline 017-382 8028 or drop an email to mpxg@maxis.com.my

For management inquiries please email info@everworks.com
For technical inquiries please email cvs@everworks.com

[CANCELLED] - Announcement - Planned Maintenance Notification - 19th March 2015


Dear Valued Customers,

Please be informed that the planned system maintenance by DiGi below on 19th March 2015 is cancelled and a new date will be advised later.

For EVERWORKS management inquiries please email us at info@everworks.com
For EVERWORKS technical inquiries please email us at cvs@everworks.com

We apologize for any inconvenience caused.


Dear Valued Customers,

Please be informed that there will be a planned system maintenance by DiGi that will be carried out during this time:

19th March (Thursday) 2015
00:01 ~ 06:00 hrs (GMT +8)


Details: Lot 30 DC Migration – Power Cycle
Impact Description: CPA Production. Service running on Server Platform will be inaccessible in 6 hours Planned Downtime.

DiGi Telecommunications Sdn Bhd will be conducting a planned maintenance activity during the period indicated above. This is to ensure that we provide the highest quality of services to our valued customers.

Contact DiGi's Fast Recovery Center if there is any issue regarding this matter, through this number +6 (016) 300 3000 - Available 24 hours.


For EVERWORKS management inquiries please email us at info@everworks.com
For EVERWORKS technical inquiries please email us at cvs@everworks.com



We apologize for any inconvenience caused.

Saturday, 14 March 2015

Announcement - WebNIC Maintenance - 15th March 2015

Dear Valued Customers,

Please be informed that WebNIC will be conducting a Housekeeping Maintenance.

During the maintenance period, all of the functions in Partner Central, API (included WHMCS) and Registrant Panel (wam.manage.name) will not be working. However, domain resolution will not be affected.

The maintenance details are as follows:

Maintenance
Unit
Date
Start Time (GMT+0800)
End Time (GMT+0800)
Production Downtime
WebNIC
March 15, 2015 (Sunday)
1400 hrs
1800 hrs
4 hours








If you have any questions or concerns, please feel free to contact WebNIC at support@webnic.cc.

For management inquiries please email info@everworks.com
For technical inquiries please email cvs@everworks.com

Friday, 13 March 2015

Three Ways To Transform Your SME Business


As Datuk Seri Mustapa Mohamed, Minister of International Trade and Industry highlighted in Fokem 2012 that it is evident, Malaysian Small and Medium Enterprises (SMEs) will be a major driver (expected contribution of 41% of GDP by 2020) of the future economy. 

Today the small business landscape is globalized with growing interdependency, and one key internationalization driver is the advancement of technology, with benefits of implementation of technology, as proven by Delhaize America, an operator of grocery chains, having managed to transform its business by adopting technology through running Big Data on the cloud to study the impact of local weather on store and category sales (Forbes: IBM 2014). 

According to Ali S. Saleh, Victoria University and Louis Burgess, University of Wollongong; 74% of respondents (of a sample of 100 Malaysian firms) of SMEs surveyed, indicated that they believed Informations and Communications Technology (ICT) will improve their competitive position, and in regards to future implementation of ICT 50% of Malaysian SMEs indicate they want to do so.

Here are three ways that you can transform your SME business:


1. Adopt a data mindset to your business.


Capitalize on a hidden market opportunity. With the adoption of ICT your SME business is keeping 'on-track' as there is a prediction of increase to 43% of big data technologies over the next 10 years, with the accelerated adoption of the cloud. More companies will look to technology as a strategic advantage to successfully scaling to meet new global economic demand (Joel 2013).

2. Let computers work hard for you.

Enhance your capabilities. ICT enables your SME business to digitally perform daily rudimentary tasks by having reallocation of existing and new human capital to more resourceful positions that would potentially contribute to your SME's economic benefit. In a research, it was found that through data processing advances in the 21st century it allowed Moore Corp. Ltd. to better access the Internet for e-delivery of document viewing, e-billing, e-commerce and web design (McClatchy 2007).

3. Focus on communication.


Build reputation. Daily business activities can overwhelm, and it is easy to miss small touchpoints that can have a large influence over your business. Email, a functional product of ICT, can transform the way we work and communicate with important stakeholders to disseminate accurate information that will ensure smooth business transactions.

There will be problems and here are two that are being faced by Malaysian SMEs:


Adoption of ICT is difficult. Findings in a study by Junaidah Hashim, Associate Professor show's that adoption of ICT is difficult as this is significantly correlated to the period of adoption. However, adoption of ICT can occur over structured planed phases to ease the process, for example with Delhaize America's gradual adoption of technology eventually leading it to become a key competitive advantage. Understandably even early adoption may pose problems to a SME business, but there are structured services that allow easy adoption into ICT.

Lack of resources. On a side note, is globalization cum internationalization just limited to the 'big boys', multinational enterprises (MNEs)? The answer is no; there has been a large degree of early adoption of internationalization of 'new' companies (the SMEs) in a classification of companies known as "Born-global firms" (one example is Technico). Where internationalization is at the core of the beginning of conception of their business. High adoption of ICT allows these Born-global firms to quickly capitalize on key international markets, meet competition directly, and enhance capabilities to customers with quick implementation of innovative new methods to accommodate tight resource constraints. ICT can be expensive, but as with most industries there are competitive pricing on services that allow budget friendly alternatives to facilitating ICT.

--

Technology will be here to stay, and will in one way or another influence your business, and ultimately the decision of whether to accept technology as apart of your business or to acknowledge it only when it is necessary ultimately rests with you. Something positive you can take back from this could be that now you know you are looking for ways you could transform your SME business, and you have already taken the first step.

Photo by Yuxuan Hou

References:

Hashim, J 2007, 'Information Communication Technology (ICT) Adoption Among SME Owners in Malaysia', Vol 2, No 2, International Islamic University of Malaysia.

Joel, Y 2013, Young: Technology opens new business opportunities, Kelowna Capital News, Kelowna.

McClatchy, SJ 2007, Technology creates business opportunities, Tribune Business News, Washington. 

Saleh, SS and Burgess, L 2009, 'Factors impacting the adoption and use of ICT in the Malaysian SME sector', Research Online, Faculty of Commerce, Papers, University of Wollongong.

Note: 
If you like articles like this please bookmark this blog as there will be more similar and other topics regarding technology, business, telecommunication, and EVERWORKS related updates. Feel free to leave your comments on this topic below.

Monday, 2 March 2015

Announcement - Planned Maintenance Notification - 4th & 5th March 2015


Dear Valued Customers,

Please be informed that there will be a planned system maintenance by DiGi that will be carried out during this time:

4th March (Wednesday) & 5th March (Thursday) 2015
00:00 ~ 06:00 hrs (GMT +8)

Details: Lot 30 DC Migration – Power Cycle
Impact Description: CPA Production, EPoint and Postpaid Billing. Service running on Server Platform will be inaccessible in 6 hours Planned Downtime.

DiGi Telecommunications Sdn Bhd will be conducting a planned maintenance activity during the period indicated above. This is to ensure that we provide the highest quality of services to our valued customers.

Contact DiGi's Fast Recovery Center if there is any issue regarding this matter, through this number +6 (016) 300 3000 - Available 24 hours.


For EVERWORKS management inquiries please email us at info@everworks.com
For EVERWORKS technical inquiries please email us at cvs@everworks.com



We apologize for any inconvenience caused.