Planned Maintenance - EVERWORKS IDC - 23 January 2015

Dear Valued Customers,

Please be informed that we will be scheduling a planned maintenance on below date:-

Objective: To replace new patch cord for Everworks IDC Sdn Bhd

Planned Event Start : 23 January 2015 23:00 GMT+8 

Planned Event End : 23 January 2015 23:15 GMT+8

Downtime: 15 minutes

We wish to express our regret for any inconveniences this planned maintenance may cause.  We thank you for your cooperation and understanding in the matter.  We will continue to strive to improve our level of service and we look forward to your continued support.

If you need further assistance, please do not hesitate to contact us at:

email: cvs@everworks.com.my. 

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EVERWORKS IDC: Reminder of Rack Price Increase

In recent weeks there have been inquiries on the affects in change of pricing some of our clients have faced, and to clear the air and provide the details required, released here would be the official statement of EVERWORKS, in regards to the increased tariff rates imposed by Tenaga Nasional Berhad (TNB).

Effective 1st March 2014, EVERWORKS has imposed a price increase in our monthly rack recurring charges and HVAC aligned to the increase rate imposed by Tenaga Nasional Berhad's (TNB) new tariff announcement dated 2nd December 2013.

Enclosed herewith the calculation of the new rates as below:

After much consideration the price increase due to the increased tariff rates, has led to our decision to increase prices from March onwards.

As we continue to strive to offer you the best service and support possible, EVERWORKS has committed to absorb increase in costs to further support our clients for the month of January and February.

Latest colocation package pricing can be referred to here.

We are committed to provide our customers with the best possible service, for further assistance regarding administrative matters please consult our administrative team: admin@everworks.com, and for further assistance regarding technical support issues please contact our ever-ready technical support team: cvs@everworks.com.

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How to choose the right IT support company?

Choosing the right IT support company is very important whether you are a small, medium or large business. A good IT support provider is a company which meets your business IT needs and with whom you are comfortable working. There are many IT companies to choose from which makes the selection process even more demanding. It is therefore crucial to make sure you consider several important factors including price and quality of service.

TOP 5 THINGS TO CONSIDER
How do you know which IT company is right for your business? To make it easier for you we have composed a list of the 5 most important things you need to consider when selecting the right IT support company to look after your IT systems.

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IT Support Outsourcing Turn In More Profit

The festive season has comes to an end... with bellies full of the festive goodies and hearts fill with warmth with loved ones. During the long holiday, is your business operation working fine? Is your IT solution working smoothly? Did you have a headache with your IT support while having your break?

No worries. EVERWORKS is here to provide you with the BEST solution for your company. At EVERWORKS  our CVS team strives to ensure that your business is running smoothly while you are hassle-free doing what you do best. With this in mind, we think that outsourcing your company's IT Support can benefit your business and turn in more profit to your company.

It's a Matter of Trust!


How Outsourcing IT Support Benefit Your Business and Turn in More Profit
When running a business, it can be tough making a decision regarding whether to hire an in-house IT support department or outsource instead. There are instances when it is far easier to just hire an in-house IT department, but there are more benefits in outsourcing IT support.

Cost Savings

It is widely known that outsourced labor helps to save up to 90% of the project price if comparing with USA and Western prices. You don’t have to spend time and cost recruiting, hiring, training and housing the employees permanently or for short-term projects.

Time Savings

You have dedicated expertise who will be able to get things done faster and more accurately. The deployment or troubleshooting were done and sorted out quickly, you will be standing ahead of your competitor.

Lack of in-house Experience

Outsourcing IT support could become a great solution when the in-house labor resources of the company are not enough to provide the necessary support to the company's clients.

Talented IT Professionals

Outsourcing companies accumulate the best information technology and software development brain, so you have the access to this pool of talented professionals who will be managing your company's IT support.

Focused Strategy

Outsourcing companies are best in building effective IT support. This provides good support to your business while you can focused only on achieving competitive advantages from the outsourced projects.

Technologies Advances

IT Support outsourcing companies have specialization in many areas and they can provide clients (such as you) with the best technology, hardware and software to assist you in your business needs and requirements.

Risk Mitigation

You can reduce risks for your business by choosing the right outsourcing partner that has quality project management and quality assurance system like us - EVERWORKS.



At EVERWORKS, we've built our culture on mitigating the risks of outsourced IT by providing great customer service, repeatable best practices and software built from the ground-up. Our Critical Velocity Support (CVS) Team, which includes phone or email services 24 hours per day, has helped us to become the optimal solution in IT Solutions. It also can help you put the concerns of outsourcing to rest.

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What is our Colocation Power Usage Policy?

Power is one of the largest expenses in running a datacenter, and of course datacenter can easily make loss or close shop if improper manage of their power policy. Today, you can notice that almost every hosting provider in Malaysia are now implementing such  policy in controlling power usage for their colocation solutions (mainly also because datacenter in Malaysia have started to bill for additional power and limit the power allocation. Last time some just give no limit!).  

In fact, Power has become one of the key points in datacentre colocation, even more so than space. For colocation market, Power Usage Policy (PUP) is only applicable to Multiple Colocation solution, as Single Colocation solution is only giving one power point for one server. For colocation market, Power Usage Policy (PUP) is only applicable to Multiple Colocation solution, as Single Colocation solution is only giving one power point for one server. 

If you have gone through some web hosting provider for Multiple Colocation, and I guess you may seem some specification terms like 'Power Allocation' with 0.4kW for 10U Colocation or 0.7kW for 21U (Half Rack), or 0.7kW for 42U (Full Rack). Meaning to say, you are giving this such of power for your colocation every month, and you will be charge 'extra' if exceeded the limit. Currently, the market rate for power is between RM0.68 to RM0.75 per kWh (where this is very much depend on the datacenter building & infrastructure companies such as AIMS). From our survey, most of the colocation providers are putting this cost back-to-back to their clients). 

But honestly, how many of you really know how to count if exceeded the quota? Let me use one scenario to explain on this.   

"Our default power allocation for Full Rack colocation is 1.5kW (which is a standard practice in market). Assumethat you are estimating about 3kW monthly to support all your servers, then you need additional 1.5kW power with additional of RM0.68/kWh. So how much is 1.5kW? 

1.5kWx 24 hours x 30 days x RM 0.68/kWH = RM 734.40

In summary, we are concluded the power usage formula like this: 

<Total Usage in kW> x 24 hours x 30 days x <Cost of Power>

Like I mentioned earlier, most of the colocation providers will apply the same power cost that vendor charged them back to their colocation clients, so you can roughly know their cost to their vendor on power, as well as to predict their margin in market. 

Power Usage Policy (PUP) for Shared Rack Colocation: 

As we know, Power Usage Policy is only applied to Multiple Colocation solutions such as 10U (Quarter Rack), 21U (Half Rack), 42U (Full Rack) and etc. Most of the server racks in EVERWORKS are only installed with one power meter to measure its power usage for each different rack, as well as to configure with 1.5kW as our default power usage allocation. That's mean we will be allocating 0.04kW (1.5kW /  37U) for each colocation 'U'. As we know, one full rack has 42U of colocation space, then why we divide by 37U in this formula? This is because every shared rack that designed for Multiple Colocation will take up 4U space to install the tray. Hence, we can't bundle this 4U space into our client's bill.

Implementation of our Shared Power Usage Policy is just like how we managing our Shared Hosting servers, all available resources within the server and network will be shared among all existing web hosting clients. For this Shared Power Usage Policy, we are equally sharing the default of power allocation of 1.5kW. E.g. if you are subscribed to 10U Multiple Colocation, then you will get 0.40kW (10 x 0.04kW = 0.0394kW) of power allocation.

Your next question will be, how do we 'share' the additional charges if the rack has exceed the limit of 1.5kW? Just simple, we will share the exceeded power usage among the existing colocation clients under the rack with according to their occupancy space. E.g. assume that a rack has hit 2.0kW end of the month, that mean the total exceeded power usage is only 0.5kW (2.0kW - 1.5kW), or 0.013kw per U. If you are subscribed to 10U Multiple Colocation, then you will be responsible for 0.13kW, which is equal to RM63.70  (0.13kW x RM490).

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What is EVERWORKS's Hybrid Bandwidth System?

EVERWORKS is among the 1st Datacenter Hosting Provider (DHP) in Malaysia, who deployed the Hybrid Bandwidth System that allow our customers to customize their bandwidth pattern – either to focus on local or international bandwidth. Today, a lot of web hosting companies and datacenter providers already configured such bandwidth system as their main bandwidth system that packaged to all their products, and of course it can make your package look more price competencies than who are still bundling with oversea upstream providers. 


EVERWORKS’s Hybrid Network is designed for our datacenter hosting clients who need to serve more Malaysian traffic than international visitors. Hence, a lot of our customer who are colocating or renting servers under this network system are usually serving more Malaysian than oversea traffic for their online business (meaning to say most of their internet traffic is from Malaysia). 

Colocating your equipment with EVERWORKS’s Hybrid Network gives you more than just state-of-the art datacenter facilities, but to saves your total recurrence investment on bandwidth in today’s economy. You may visit our website, www.everworks.com for more information on our server colocation package, and we have categorized our package very well with this Hybrid bandwidth. Furthermore, we still offer the non-hybrid bandwidth system to some of oversea clients, who are only or mainly serving oversea traffic (which is currently available in our AIMS Datacenter, package name as Premium). Below are the some explanation when evaluating EVERWORKS's colocation package.  

Example of Who Should Consider our Hybrid Bandwidth System? 
1. Telcos Solution Provider 
2. Malaysian Forum Provider 
3. Malaysian Blogger 
4. Malaysian Portal 
5. Local Data Backup (SAN) 
6. WAP-based Solution Provider
7. Local Messaging Providers
8. Internal Billing & CRM System
9.  Disaster Recovery Site


Finally, let's talk about how Hybrid Bandwidth is born in Malaysia's Internet Industry? Firstly, I think everyone of us should say thank to the MYIX (Malaysia Internet Exchange) - www.myix.my, who formed in 2006 after the reviewed of MCMC, with main objective of moving back local traffic being routed via MyIX away from international bandwidth links. Another simply word, without this implementation, Malaysian Internet users and providers will keep paying the higher price for their bandwidth. And this is definitely stopping the industry to grow! To know more about them, you may visit their website at www.myix.my. 

So what is the benefits? Of course, by escaping this, many of local operators especially the smaller ISPs enjoy cost savings due to domestic peering. Technically, by peering within MyIX network, mean the local traffic (such as a TM users accessing to Lelong.com.my servers hosted in TM or any local datacenter in Malaysis) is kept domestically, therefore, the boomerang traffic is kept at a minimum and latency between peering operators has improved. In another word, why we are paying so much higher bandwidth before this, is due to all local access are passing by all these international upstream provider such as Level3, Pacnet, PCCW, and etc. 

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