Announcement - 2017 Office Closure for Thaipusam

Dear Valued Customers & Readers,

In conjunction to the celebration of Thaipusam, we would like to inform you that our office will be closed on 9th of Feb 2017 (Thursday). We will resume our operation on 10th of Feb 2017 (Friday).

We would like to take this opportunity to wish ‘Happy Thaipusam’.

Kindly please do not hesitate to contact us at 03-8800 9999 or email us at admin@everworks.com;  if you need further clarification.

For technical support, please do not hesitate to contact 24-hour email support at:

cvs@everworks.com

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Announcement - 2017 Office Closure for Chinese New Year

Dear Valued Customers & Readers,

In conjunction to the celebration of  “Happy Chinese New Year”, we would like to inform you that our office will be closed on 27th of January 2017 (Friday 1pm). We will resume our operation on 2nd of February 2017 (Thursday).

Please do not hesitate to contact us if you need further clarification.

We would like to take this opportunity to wish ‘Happy & Prosperous Chinese New Year’.

For technical support, please do not hesitate to contact 24-hour email support at:

cvs@everworks.com

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Announcement - DiGi Planned Maintenance Notification - 14th November 2016

Dear Valued Customers,

Please be informed that there will be a planned system maintenance by DiGi that will be carried out during this time:

14th November (Monday) 2016

00:01 ~ 06:00 hrs (GMT +8)

DiGi Telecommunications Sdn Bhd will be conducting a planned maintenance activity during the period indicated above. This is to ensure that we provide the highest quality of services to our valued customers.

For EVERWORKS management inquiries please email us at info@everworks.com

For EVERWORKS technical inquiries please email us at cvs@everworks.com

We apologize for any inconvenience caused.

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Announcement - 2016 Selamat Hari Raya and Office Closure

Dear Valued Customers,

In conjunction with the celebration of  Hari Raya Aidilfitri, we would like to inform you that our office will be closed on 6^th of July 2016 (Wednesday). 

We will resume our operation on 11^th of July 2016 (Monday).

Kindly please do not hesitate to contact us if you need further clarification. We would like to take this opportunity to wish ‘Selamat Hari Raya Aidilfitri’.

Thank you for your continuous support.

Best Regards,
EVERWORKS Solutions (M) Sdn Bhd - Malaysia

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Announcement - DiGi Planned Maintenance Notification - 14th April 2016

Dear Valued Customers,

Please be informed that there will be a planned system maintenance by DiGi that will be carried out during this time:

14th April (Thursday) 2016

01:00 ~ 05:00 hrs (GMT +8)

DiGi Telecommunications Sdn Bhd will be conducting a planned maintenance activity during the period indicated above. This is to ensure that we provide the highest quality of services to our valued customers.

For EVERWORKS management inquiries please email us at info@everworks.com

For EVERWORKS technical inquiries please email us at cvs@everworks.com

We apologize for any inconvenience caused.

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Announcement - 2016 Office Closure for Chinese New Year

Dear Valued Customers & Readers,

EVERWORKS Office will be closed for Chinese New Year:

From

Monday (8th Feb 2016)

To

Friday (12th Feb 2016)

Normal operations will resume on:

Monday (15th Feb 2016)

Thank you so much for your kind understanding. For issues requiring immediate attention please do not hesitate to contact our technical team.

For technical support, please do not hesitate to contact 24-hour email support at:

cvs@everworks.com

Happy Holidays!

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Announcement - DiGi Planned Maintenance Notification - 21st January 2016

Dear Valued Customers,

Please be informed that there will be a planned system maintenance by DiGi that will be carried out during this time:

21st January (Thursday) 2016

00:00 ~ 06:00 hrs (GMT +8)

Activity: Changes on WAP AOC Page Content

Impact:
Total downtime for WAP SERVICE ONLY. Subscribers UNABLE to perform content purchase via WAP.
Other content purchase via  WEB/MMS/SMS/USSD/ IVR are STILL AVAILABLE and NO IMPACT.

DiGi Telecommunications Sdn Bhd will be conducting a planned maintenance activity during the period indicated above. This is to ensure that we provide the highest quality of services to our valued customers.

Contact DiGi's Fast Recovery Center if there is any issue regarding this matter, through this number +6 (016) 300 3000 - Available 24 hours.

For EVERWORKS management inquiries please email us at info@everworks.com

For EVERWORKS technical inquiries please email us at cvs@everworks.com

We apologize for any inconvenience caused.

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Announcement - We Have Moved!

Warmest greeting from EVERWORKS Group of Companies.

We are happy to announce that EVERWORKS has moved into our new premise at Endah Promenade. It is a 4-storey building and EVERWORKS Group of Companies office will be occupying from Level 1 to Level 3. This new premises will enable us to have the whole group under the same building.

Here is our new address:-

Address:	A-1-9, A-2-9 & A-3-9 Endah Promenade No.5, Jalan 3/149E Taman Sri Petaling 57000 Kuala Lumpur
Tel:	603 - 8800 9999
Fax:	603 - 8800 6666
Website:	www.everworks.com
Follow us at:	www.facebook.com/everworks

In line with our move, we have also enhance our customer support line and you can reach us at:-

Technical Support Tel:	603 - 5110 8888
Mobile Support Tel:	603 - 5110 9999

As in any move to a new place, we do expect some teething problems and would appreciate your patience.

Thank you and we look forward to your continuous support.


Best regards,
EVERWORKS Group of Companies

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Announcement - DiGi Planned Maintenance Notification - 11th November 2015

Dear Valued Customers,

Please be informed that there will be a planned system maintenance by DiGi that will be carried out during this time:

11th November (Wednesday) 2015

00:01 ~ 06:00 hrs (GMT +8)

Activity: UMB Upgrade

Impact: USSD intermittent service during maintenance window

DiGi Telecommunications Sdn Bhd will be conducting a planned maintenance activity during the period indicated above. This is to ensure that we provide the highest quality of services to our valued customers.

Contact DiGi's Fast Recovery Center if there is any issue regarding this matter, through this number +6 (016) 300 3000 - Available 24 hours.

For EVERWORKS management inquiries please email us at info@everworks.com

For EVERWORKS technical inquiries please email us at cvs@everworks.com

We apologize for any inconvenience caused.

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Announcement - DiGi Planned Maintenance Notification - 14th September 2015

Dear Valued Customers,

Please be informed that there will be a planned system maintenance by DiGi that will be carried out during this time:

14th September (Monday) 2015

00:00 ~ 06:00 hrs (GMT +8)

Activity: CPA VPN FW migration (Lot 43) - CRQ000000249099

Impact: CPA services will be unavailable

DiGi Telecommunications Sdn Bhd will be conducting a planned maintenance activity during the period indicated above. This is to ensure that we provide the highest quality of services to our valued customers.

Contact DiGi's Fast Recovery Center if there is any issue regarding this matter, through this number +6 (016) 300 3000 - Available 24 hours.

For EVERWORKS management inquiries please email us at info@everworks.com

For EVERWORKS technical inquiries please email us at cvs@everworks.com

We apologize for any inconvenience caused.

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Announcement - DiGi Planned Maintenance Notification - 27th August 2015

Dear Valued Customers,

Please be informed that there will be a planned system maintenance by DiGi that will be carried out during this time:

27th August (Thursday) 2015

00:00 ~ 06:00 hrs (GMT +8)

Activity: MPE Software upgrade - SHT - CRQ000000246701

Impact: No service impact

DiGi Telecommunications Sdn Bhd will be conducting a planned maintenance activity during the period indicated above. This is to ensure that we provide the highest quality of services to our valued customers.

Contact DiGi's Fast Recovery Center if there is any issue regarding this matter, through this number +6 (016) 300 3000 - Available 24 hours.

For EVERWORKS management inquiries please email us at info@everworks.com

For EVERWORKS technical inquiries please email us at cvs@everworks.com

We apologize for any inconvenience caused.

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Announcement - Maxis Planned Downtime Notification for MPG/BMG/EWIG - 14th August 2015

Dear Valued Customers,

Kindly be informed that ECP/BMG services by Maxis will be unavailable as per below details:

Duration: 6:00 hrs

14th August 2015

2:00AM ~ 8:00AM GMT +8

Impact to users:

1. SMS/MMS MO will not be delivered to Content provider.
2. SMS/MMS MT will not be delivered to Maxis users.
3. SMS/MMS DN(Delivery Notification) will not be delivered to Content provider.
4. EWIG charging will not available.
5. BMG ECP/CRM portals will not be available
6. USSD system will not be able to do charging.

We sincerely apologize for any inconvenience caused.

For urgent inquiries please contact this hotline 017-382 8028 or drop an email to mpxg@maxis.com.my

For management inquiries please email info@everworks.com
For technical inquiries please email cvs@everworks.com

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Announcement - Maxis Planned Downtime Notification for MPG/BMG/EWIG - 7th August 2015

Dear Valued Customers,

Kindly be informed that ECP/BMG services by Maxis will be unavailable as per below details:

Duration: 6:00 hrs

7th August 2015

2:00AM ~ 8:00AM GMT +8

Impact to users:

1. SMS/MMS MO will not be delivered to Content provider.
2. SMS/MMS MT will not be delivered to Maxis users.
3. SMS/MMS DN(Delivery Notification) will not be delivered to Content provider.
4. EWIG charging will not available.
5. BMG ECP/CRM portals will not be available
6. USSD system will not be able to do charging.

We sincerely apologize for any inconvenience caused.

For urgent inquiries please contact this hotline 017-382 8028 or drop an email to mpxg@maxis.com.my

For management inquiries please email info@everworks.com
For technical inquiries please email cvs@everworks.com

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Announcement - Maxis Planned Downtime Notification for MPG/BMG/EWIG - 1st July 2015

Dear Valued Customers,

Kindly be informed that BMG services by Maxis will be unavailable as per below details:

Duration: 0:15 hrs

1st July 2015

7:50AM ~ 8:05AM GMT +8

Intermittent failure of charge related to prepaid MSISDN for below listed services.

1. EWIG Charging
2. SMS MT
3. MMS MT
4. SMS MO

We sincerely apologize for any inconvenience caused.

For urgent inquiries please contact this hotline 017-382 8028 or drop an email to mpxg@maxis.com.my

For management inquiries please email info@everworks.com
For technical inquiries please email cvs@everworks.com

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Announcement - DiGi Planned Maintenance Notification - 25th June 2015

Dear Valued Customers,

Please be informed that there will be a planned system maintenance by DiGi that will be carried out during this time:

25th June (Tuesday) 2015

00:00 ~ 06:00 hrs (GMT +8)

Activity: LG220 Patch Installation ON NGBSS (CRQ000000235763)

Impact:
1) For GPRS, SMS, MMS, UCB, CPA, VOICE service, there will be intermittent interruption for 30mins
2) During CBP module restart, offering subscription, renewal, query balance and voucher reload will be not available, the duration will be 15mins (3PP service to be halt before the CBP restart) 
3) CRM GUI not available for 1 hour during CRM restarts.
4) All File for LBI and BI will be delay. 

DiGi Telecommunications Sdn Bhd will be conducting a planned maintenance activity during the period indicated above. This is to ensure that we provide the highest quality of services to our valued customers.

Contact DiGi's Fast Recovery Center if there is any issue regarding this matter, through this number +6 (016) 300 3000 - Available 24 hours.

For EVERWORKS management inquiries please email us at info@everworks.com

For EVERWORKS technical inquiries please email us at cvs@everworks.com

We apologize for any inconvenience caused.

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Announcement - DiGi Urgent Corrective Maintenance Notification - 16th June 2015

Dear Valued Customers,

Please be informed that there will be a corrective maintenance activity by DiGi that will be carried out during this time:

16th June (Tuesday) 2015

0:00 ~ 06:00 hrs (GMT +8)

Activity: CRQ000000234277 – CPA Lot30 gateway IP Relocation
Impact: Total Downtime on DiGi/CPA Services/MVNO. All MO and MT from all short codes 3xxx, 6xxxx, 2xxxx will be failed during this period

DiGi Telecommunications Sdn Bhd will be conducting a corrective maintenance activity during the period indicated above. This is to ensure that we provide the highest quality of services to our valued customers.

Contact DiGi's Fast Recovery Center if there is any issue regarding this matter, through this number +6 (016) 300 3000 - Available 24 hours.

For EVERWORKS management inquiries please email us at info@everworks.com

For EVERWORKS technical inquiries please email us at cvs@everworks.com

We apologize for any inconvenience caused.

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Announcement - DiGi Planned Maintenance Notification - 8th June - 9th June 2015

Dear Valued Customers,

Please be informed that there will be a planned system maintenance by DiGi that will be carried out during this time:

8th June (Monday) - 9th June (Tuesday) 2015

22:00 ~ 08:00 hrs (GMT +8)

Activity: CPA CSDB Sync (CRQ000000230628)
Impact: Total Downtime on DiGi/CPA Services/MVNO. All MO and MT from all short codes will be failed during this period

DiGi Telecommunications Sdn Bhd will be conducting a planned maintenance activity during the period indicated above. This is to ensure that we provide the highest quality of services to our valued customers.

Contact DiGi's Fast Recovery Center if there is any issue regarding this matter, through this number +6 (016) 300 3000 - Available 24 hours.

For EVERWORKS management inquiries please email us at info@everworks.com

For EVERWORKS technical inquiries please email us at cvs@everworks.com

We apologize for any inconvenience caused.

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Announcement - Office Close - 29th May 2015

Dear Valued Customers,

We would like to inform you that our office will be close for our EVERWORKS Company Trip on 29^th of May 2015 (Friday) . We will resume our operation on 1^st of June 2015 (Monday).

Kindly please do not hesitate to contact us if you need further clarification.

We can be contacted at admin@everworks.com or cvs@everworks.com

 Thank you for your continuous support.

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Announcement - Planned Downtime Notification for MPG/BMG/EWIG - 22nd May 2015

Dear Valued Customers,

Kindly be informed that BMG services by Maxis will be unavailable as per below details:

Duration: 6:00 hrs

22 May 2015

0:00AM ~ 6:00AM GMT +8

Impact to users:

SMS/MMS/EWIG

Intermittent failure of charge related to prepaid MSISDN for below listed services.

1. EWIG Charging
2. SMS MT
3. MMS MT
4. SMS MO

We sincerely apologize for any inconvenience caused.

For urgent inquiries please contact this hotline 017-382 8028 or drop an email to mpxg@maxis.com.my

For management inquiries please email info@everworks.com
For technical inquiries please email cvs@everworks.com

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Announcement - DiGi Planned Maintenance Notification - 14th May 2015

Dear Valued Customers,

Please be informed that there will be a planned system maintenance by DiGi that will be carried out during this time:

14th May (Thursday) 2015

00:00 ~ 06:00 hrs (GMT +8)

Activity: CPA Capacity Upgrade (CRQ000000225866)
Impact: Total Downtime on DiGi/CPA Services. All MO and MT from all short codes will be failed during this period.

DiGi Telecommunications Sdn Bhd will be conducting a planned maintenance activity during the period indicated above. This is to ensure that we provide the highest quality of services to our valued customers.

Contact DiGi's Fast Recovery Center if there is any issue regarding this matter, through this number +6 (016) 300 3000 - Available 24 hours.

For EVERWORKS management inquiries please email us at info@everworks.com

For EVERWORKS technical inquiries please email us at cvs@everworks.com

We apologize for any inconvenience caused.

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