Announcement - DiGi Planned Maintenance Notification - 11th November 2015

Dear Valued Customers,

Please be informed that there will be a planned system maintenance by DiGi that will be carried out during this time:

11th November (Wednesday) 2015

00:01 ~ 06:00 hrs (GMT +8)

Activity: UMB Upgrade

Impact: USSD intermittent service during maintenance window

DiGi Telecommunications Sdn Bhd will be conducting a planned maintenance activity during the period indicated above. This is to ensure that we provide the highest quality of services to our valued customers.

Contact DiGi's Fast Recovery Center if there is any issue regarding this matter, through this number +6 (016) 300 3000 - Available 24 hours.

For EVERWORKS management inquiries please email us at info@everworks.com

For EVERWORKS technical inquiries please email us at cvs@everworks.com

We apologize for any inconvenience caused.

Read More

Announcement - DiGi Planned Maintenance Notification - 14th September 2015

Dear Valued Customers,

Please be informed that there will be a planned system maintenance by DiGi that will be carried out during this time:

14th September (Monday) 2015

00:00 ~ 06:00 hrs (GMT +8)

Activity: CPA VPN FW migration (Lot 43) - CRQ000000249099

Impact: CPA services will be unavailable

DiGi Telecommunications Sdn Bhd will be conducting a planned maintenance activity during the period indicated above. This is to ensure that we provide the highest quality of services to our valued customers.

Contact DiGi's Fast Recovery Center if there is any issue regarding this matter, through this number +6 (016) 300 3000 - Available 24 hours.

For EVERWORKS management inquiries please email us at info@everworks.com

For EVERWORKS technical inquiries please email us at cvs@everworks.com

We apologize for any inconvenience caused.

Read More

Announcement - DiGi Planned Maintenance Notification - 27th August 2015

Dear Valued Customers,

Please be informed that there will be a planned system maintenance by DiGi that will be carried out during this time:

27th August (Thursday) 2015

00:00 ~ 06:00 hrs (GMT +8)

Activity: MPE Software upgrade - SHT - CRQ000000246701

Impact: No service impact

DiGi Telecommunications Sdn Bhd will be conducting a planned maintenance activity during the period indicated above. This is to ensure that we provide the highest quality of services to our valued customers.

Contact DiGi's Fast Recovery Center if there is any issue regarding this matter, through this number +6 (016) 300 3000 - Available 24 hours.

For EVERWORKS management inquiries please email us at info@everworks.com

For EVERWORKS technical inquiries please email us at cvs@everworks.com

We apologize for any inconvenience caused.

Read More

Announcement - Maxis Planned Downtime Notification for MPG/BMG/EWIG - 14th August 2015

Dear Valued Customers,

Kindly be informed that ECP/BMG services by Maxis will be unavailable as per below details:

Duration: 6:00 hrs

14th August 2015

2:00AM ~ 8:00AM GMT +8

Impact to users:

1. SMS/MMS MO will not be delivered to Content provider.
2. SMS/MMS MT will not be delivered to Maxis users.
3. SMS/MMS DN(Delivery Notification) will not be delivered to Content provider.
4. EWIG charging will not available.
5. BMG ECP/CRM portals will not be available
6. USSD system will not be able to do charging.

We sincerely apologize for any inconvenience caused.

For urgent inquiries please contact this hotline 017-382 8028 or drop an email to mpxg@maxis.com.my

For management inquiries please email info@everworks.com
For technical inquiries please email cvs@everworks.com

Read More

Announcement - Maxis Planned Downtime Notification for MPG/BMG/EWIG - 7th August 2015

Dear Valued Customers,

Kindly be informed that ECP/BMG services by Maxis will be unavailable as per below details:

Duration: 6:00 hrs

7th August 2015

2:00AM ~ 8:00AM GMT +8

Impact to users:

1. SMS/MMS MO will not be delivered to Content provider.
2. SMS/MMS MT will not be delivered to Maxis users.
3. SMS/MMS DN(Delivery Notification) will not be delivered to Content provider.
4. EWIG charging will not available.
5. BMG ECP/CRM portals will not be available
6. USSD system will not be able to do charging.

We sincerely apologize for any inconvenience caused.

For urgent inquiries please contact this hotline 017-382 8028 or drop an email to mpxg@maxis.com.my

For management inquiries please email info@everworks.com
For technical inquiries please email cvs@everworks.com

Read More

Announcement - Maxis Planned Downtime Notification for MPG/BMG/EWIG - 1st July 2015

Dear Valued Customers,

Kindly be informed that BMG services by Maxis will be unavailable as per below details:

Duration: 0:15 hrs

1st July 2015

7:50AM ~ 8:05AM GMT +8

Intermittent failure of charge related to prepaid MSISDN for below listed services.

1. EWIG Charging
2. SMS MT
3. MMS MT
4. SMS MO

We sincerely apologize for any inconvenience caused.

For urgent inquiries please contact this hotline 017-382 8028 or drop an email to mpxg@maxis.com.my

For management inquiries please email info@everworks.com
For technical inquiries please email cvs@everworks.com

Read More

Announcement - DiGi Planned Maintenance Notification - 25th June 2015

Dear Valued Customers,

Please be informed that there will be a planned system maintenance by DiGi that will be carried out during this time:

25th June (Tuesday) 2015

00:00 ~ 06:00 hrs (GMT +8)

Activity: LG220 Patch Installation ON NGBSS (CRQ000000235763)

Impact:
1) For GPRS, SMS, MMS, UCB, CPA, VOICE service, there will be intermittent interruption for 30mins
2) During CBP module restart, offering subscription, renewal, query balance and voucher reload will be not available, the duration will be 15mins (3PP service to be halt before the CBP restart) 
3) CRM GUI not available for 1 hour during CRM restarts.
4) All File for LBI and BI will be delay. 

DiGi Telecommunications Sdn Bhd will be conducting a planned maintenance activity during the period indicated above. This is to ensure that we provide the highest quality of services to our valued customers.

Contact DiGi's Fast Recovery Center if there is any issue regarding this matter, through this number +6 (016) 300 3000 - Available 24 hours.

For EVERWORKS management inquiries please email us at info@everworks.com

For EVERWORKS technical inquiries please email us at cvs@everworks.com

We apologize for any inconvenience caused.

Read More

Announcement - DiGi Urgent Corrective Maintenance Notification - 16th June 2015

Dear Valued Customers,

Please be informed that there will be a corrective maintenance activity by DiGi that will be carried out during this time:

16th June (Tuesday) 2015

0:00 ~ 06:00 hrs (GMT +8)

Activity: CRQ000000234277 – CPA Lot30 gateway IP Relocation
Impact: Total Downtime on DiGi/CPA Services/MVNO. All MO and MT from all short codes 3xxx, 6xxxx, 2xxxx will be failed during this period

DiGi Telecommunications Sdn Bhd will be conducting a corrective maintenance activity during the period indicated above. This is to ensure that we provide the highest quality of services to our valued customers.

Contact DiGi's Fast Recovery Center if there is any issue regarding this matter, through this number +6 (016) 300 3000 - Available 24 hours.

For EVERWORKS management inquiries please email us at info@everworks.com

For EVERWORKS technical inquiries please email us at cvs@everworks.com

We apologize for any inconvenience caused.

Read More

Announcement - DiGi Planned Maintenance Notification - 8th June - 9th June 2015

Dear Valued Customers,

Please be informed that there will be a planned system maintenance by DiGi that will be carried out during this time:

8th June (Monday) - 9th June (Tuesday) 2015

22:00 ~ 08:00 hrs (GMT +8)

Activity: CPA CSDB Sync (CRQ000000230628)
Impact: Total Downtime on DiGi/CPA Services/MVNO. All MO and MT from all short codes will be failed during this period

DiGi Telecommunications Sdn Bhd will be conducting a planned maintenance activity during the period indicated above. This is to ensure that we provide the highest quality of services to our valued customers.

Contact DiGi's Fast Recovery Center if there is any issue regarding this matter, through this number +6 (016) 300 3000 - Available 24 hours.

For EVERWORKS management inquiries please email us at info@everworks.com

For EVERWORKS technical inquiries please email us at cvs@everworks.com

We apologize for any inconvenience caused.

Read More

Announcement - Office Close - 29th May 2015

Dear Valued Customers,

We would like to inform you that our office will be close for our EVERWORKS Company Trip on 29^th of May 2015 (Friday) . We will resume our operation on 1^st of June 2015 (Monday).

Kindly please do not hesitate to contact us if you need further clarification.

We can be contacted at admin@everworks.com or cvs@everworks.com

 Thank you for your continuous support.

Read More

Announcement - Planned Downtime Notification for MPG/BMG/EWIG - 22nd May 2015

Dear Valued Customers,

Kindly be informed that BMG services by Maxis will be unavailable as per below details:

Duration: 6:00 hrs

22 May 2015

0:00AM ~ 6:00AM GMT +8

Impact to users:

SMS/MMS/EWIG

Intermittent failure of charge related to prepaid MSISDN for below listed services.

1. EWIG Charging
2. SMS MT
3. MMS MT
4. SMS MO

We sincerely apologize for any inconvenience caused.

For urgent inquiries please contact this hotline 017-382 8028 or drop an email to mpxg@maxis.com.my

For management inquiries please email info@everworks.com
For technical inquiries please email cvs@everworks.com

Read More

Announcement - DiGi Planned Maintenance Notification - 14th May 2015

Dear Valued Customers,

Please be informed that there will be a planned system maintenance by DiGi that will be carried out during this time:

14th May (Thursday) 2015

00:00 ~ 06:00 hrs (GMT +8)

Activity: CPA Capacity Upgrade (CRQ000000225866)
Impact: Total Downtime on DiGi/CPA Services. All MO and MT from all short codes will be failed during this period.

DiGi Telecommunications Sdn Bhd will be conducting a planned maintenance activity during the period indicated above. This is to ensure that we provide the highest quality of services to our valued customers.

Contact DiGi's Fast Recovery Center if there is any issue regarding this matter, through this number +6 (016) 300 3000 - Available 24 hours.

For EVERWORKS management inquiries please email us at info@everworks.com

For EVERWORKS technical inquiries please email us at cvs@everworks.com

We apologize for any inconvenience caused.

Read More

Announcement - Planned Downtime Notification for MPG/BMG/EWIG - 13th May 2015

Dear Valued Customers,

Kindly be informed that ECP/BMG services by Maxis will be unavailable as per below details:

Duration: 4:00 hrs

13 May 2015

2:00AM ~ 6:00AM GMT +8

Impact to users:

1. SMS/MMS MO will not be delivered to Content provider.
2. SMS/MMS MT will not be delivered to Maxis users.
3. SMS/MMS DN(Delivery Notification) will not be delivered to Content provider.
4. EWIG charging will not available.
5. BMG ECP/CRM portals will not be available
6. USSD system will not be able to do charging.

We sincerely apologize for any inconvenience caused.

For urgent inquiries please contact this hotline 017-382 8028 or drop an email to mpxg@maxis.com.my

For management inquiries please email info@everworks.com
For technical inquiries please email cvs@everworks.com

Read More

EVERWORKS GST Announcement

2015 EVERWORKS GST Implementation

Please be informed since 1st April 2015 there has been a nationwide implementation of 6% goods and services tax (GST). 

All invoices from EVERWORKS will have an additional GST charge of 6% reflected according to government requirements. 

For existing contracts that are more than 1 year which surpasses the 1st April 2015 GST effective date, two invoices will be issued one with GST and the other without.

Important Note: GST is only applicable to Malaysian based companies and customers only. International customers and companies will not be charged the additional 6% GST.

*****

For further inquiry on this matter please email your inquiries to either your dedicated account manager or the EVERWORKS finance department at admin@everworks.com 

Kind regards,
Management.

Read More

Announcement - Planned Downtime Notification for MPG/BMG/EWIG - 22nd April 2015

Dear Valued Customers,

Kindly be informed that ECP/BMG services by Maxis will be unavailable as per below details:

Duration: 5:00 hrs

22 April 2015

2:00AM ~ 7:00AM GMT +8

Impact to users:

1. SMS/MMS MO will not be delivered to Content provider.
2. SMS/MMS MT will not be delivered to Maxis users.
3. SMS/MMS DN(Delivery Notification) will not be delivered to Content provider.
4. EWIG charging will not available.
5. BMG ECP/CRM portals will not be available
6. USSD system will not be able to do charging.

We sincerely apologize for any inconvenience caused.

For urgent inquiries please contact this hotline 017-382 8028 or drop an email to mpxg@maxis.com.my

For management inquiries please email info@everworks.com
For technical inquiries please email cvs@everworks.com

Read More

Announcement - Planned Maintenance Notification - 20th April 2015

Dear Valued Customers,

Please be informed that there will be a planned system maintenance by DiGi that will be carried out during this time:

20th April (Thursday) 2015

00:00 ~ 06:00 hrs (GMT +8)

Details: LOT 30 Data Center Migration : IS-CORE & ADC Network Gateway Cut-over (CRQ000000224040, CRQ000000224041 &  CRQ000000224042)
Impact: CPA Production - Service running on Server Platform will be unavailable for 1 hour (2am to 3am)

DiGi Telecommunications Sdn Bhd will be conducting a planned maintenance activity during the period indicated above. This is to ensure that we provide the highest quality of services to our valued customers.

Contact DiGi's Fast Recovery Center if there is any issue regarding this matter, through this number +6 (016) 300 3000 - Available 24 hours.

For EVERWORKS management inquiries please email us at info@everworks.com

For EVERWORKS technical inquiries please email us at cvs@everworks.com

We apologize for any inconvenience caused.

Read More

Announcement - Planned Downtime Notification for MPG/BMG/EWIG - 16th April 2015

Dear Valued Customers,

Please be informed that there will be a service interruption for prepaid transactions towards BMG by Maxis that will be carried out during this time:

Duration: 5:00 hrs

16 April 2015

0:00AM ~ 5:00AM GMT +8

Impact to users:

SMS/MMS/EWIGIntermittent failure of charge related to prepaid MSISDN for below listed services.

1. EWIG Charging
2. SMS MT
3. MMS MT
4. SMS MO

We sincerely apologize for any inconvenience caused.


For urgent inquiries please contact this hotline 017-382 8028 or drop an email to mpxg@maxis.com.my

For management inquiries please email info@everworks.com
For technical inquiries please email cvs@everworks.com

Read More

Announcement - MYNIC Incident Update #1 - 14th April 2015

Dear Resellers,

Since this morning MYNIC is experiencing possibility of unauthorized access. Currently we are investigating reports on the affected websites. More details will be issued from time to time. Official statement will be issued before 5.00 pm today or once MYNIC identify the root cause.

Resellers are advised not to issue any statement on cause of the incident before MYNIC Official Statement is released. This is to avoid any misunderstanding.

MYNIC welcome any new information regarding to this issues.  Please email channelmanagement@mynic.my or domreg@mynic.my

Thank you for your understanding and continued support.

For management inquiries please email info@everworks.com
For technical inquiries please email cvs@everworks.com

Read More

Announcement - Planned Maintenance Notification - 16th April 2015

Dear Valued Customers,

Please be informed that there will be a planned system maintenance by DiGi that will be carried out during this time:

16th April (Thursday) 2015

00:00 ~ 06:00 hrs (GMT +8)

Details: Lot 30 Data Center Migration Project - L3 Switches Network migration from Lot 30 to Lot 43 (CRQ000000223532 & CRQ000000223537)
Impact: CPA Production - Service running on Server Platform will be unavailable for 1 hour (12am to 1am)

DiGi Telecommunications Sdn Bhd will be conducting a planned maintenance activity during the period indicated above. This is to ensure that we provide the highest quality of services to our valued customers.

Contact DiGi's Fast Recovery Center if there is any issue regarding this matter, through this number +6 (016) 300 3000 - Available 24 hours.

For EVERWORKS management inquiries please email us at info@everworks.com

For EVERWORKS technical inquiries please email us at cvs@everworks.com

We apologize for any inconvenience caused.

Read More

Announcement - CX2 Planned Maintenance - 25th April 2015

Dear Valued Customers,

The following notification is to inform you of a Planned Maintenance (PM) that will be carried out PLT on 25 April 2015, 00:00hrs MYT (GMT +8:00)

Objective:
Backhaul Migration.  

The details of this PM are as follow: -
 
Activity Windows: 
Planned Maintenance Start:  25-04-2015 00:00hrs (GMT+8) 
Planned Maintenance End:  25-04-2015 00:30hrs (GMT+8) 
Approximate Down: 15 minutes  

We wish to express our regret for any inconveniences this planned maintenance may cause.  We thank you for your cooperation and understanding in the matter.  We will continue to strive to improve our level of service and we look forward to your continued support.

For management inquiries please email info@everworks.com
For technical inquiries please email cvs@everworks.com

Read More