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Wednesday, 12 August 2015

Announcement - Maxis Planned Downtime Notification for MPG/BMG/EWIG - 14th August 2015


Dear Valued Customers,

Kindly be informed that ECP/BMG services by Maxis will be unavailable as per below details:

Duration: 6:00 hrs
14th August 2015
2:00AM ~ 8:00AM GMT +8

Impact to users:
  1. SMS/MMS MO will not be delivered to Content provider.
  2. SMS/MMS MT will not be delivered to Maxis users.
  3. SMS/MMS DN(Delivery Notification) will not be delivered to Content provider.
  4. EWIG charging will not available.
  5. BMG ECP/CRM portals will not be available
  6. USSD system will not be able to do charging.
We sincerely apologize for any inconvenience caused.

For urgent inquiries please contact this hotline 017-382 8028 or drop an email to mpxg@maxis.com.my

For management inquiries please email info@everworks.com
For technical inquiries please email cvs@everworks.com

Wednesday, 5 August 2015

Announcement - Maxis Planned Downtime Notification for MPG/BMG/EWIG - 7th August 2015


Dear Valued Customers,

Kindly be informed that ECP/BMG services by Maxis will be unavailable as per below details:

Duration: 6:00 hrs
7th August 2015
2:00AM ~ 8:00AM GMT +8

Impact to users:
  1. SMS/MMS MO will not be delivered to Content provider.
  2. SMS/MMS MT will not be delivered to Maxis users.
  3. SMS/MMS DN(Delivery Notification) will not be delivered to Content provider.
  4. EWIG charging will not available.
  5. BMG ECP/CRM portals will not be available
  6. USSD system will not be able to do charging.
We sincerely apologize for any inconvenience caused.

For urgent inquiries please contact this hotline 017-382 8028 or drop an email to mpxg@maxis.com.my

For management inquiries please email info@everworks.com
For technical inquiries please email cvs@everworks.com

Wednesday, 1 July 2015

Announcement - Maxis Planned Downtime Notification for MPG/BMG/EWIG - 1st July 2015


Dear Valued Customers,

Kindly be informed that BMG services by Maxis will be unavailable as per below details:

Duration: 0:15 hrs
1st July 2015
7:50AM ~ 8:05AM GMT +8

Intermittent failure of charge related to prepaid MSISDN for below listed services.
  1. EWIG Charging
  2. SMS MT
  3. MMS MT
  4. SMS MO
We sincerely apologize for any inconvenience caused.

For urgent inquiries please contact this hotline 017-382 8028 or drop an email to mpxg@maxis.com.my

For management inquiries please email info@everworks.com
For technical inquiries please email cvs@everworks.com

Thursday, 21 May 2015

Announcement - Planned Downtime Notification for MPG/BMG/EWIG - 22nd May 2015

Dear Valued Customers,

Kindly be informed that BMG services by Maxis will be unavailable as per below details:

Duration: 6:00 hrs
22 May 2015
0:00AM ~ 6:00AM GMT +8

Impact to users:

SMS/MMS/EWIG

Intermittent failure of charge related to prepaid MSISDN for below listed services.
  1. EWIG Charging
  2. SMS MT
  3. MMS MT
  4. SMS MO
We sincerely apologize for any inconvenience caused.

For urgent inquiries please contact this hotline 017-382 8028 or drop an email to mpxg@maxis.com.my

For management inquiries please email info@everworks.com
For technical inquiries please email cvs@everworks.com

Tuesday, 12 May 2015

Announcement - Planned Downtime Notification for MPG/BMG/EWIG - 13th May 2015


Dear Valued Customers,

Kindly be informed that ECP/BMG services by Maxis will be unavailable as per below details:

Duration: 4:00 hrs
13 May 2015
2:00AM ~ 6:00AM GMT +8

Impact to users:
  1. SMS/MMS MO will not be delivered to Content provider.
  2. SMS/MMS MT will not be delivered to Maxis users.
  3. SMS/MMS DN(Delivery Notification) will not be delivered to Content provider.
  4. EWIG charging will not available.
  5. BMG ECP/CRM portals will not be available
  6. USSD system will not be able to do charging.
We sincerely apologize for any inconvenience caused.

For urgent inquiries please contact this hotline 017-382 8028 or drop an email to mpxg@maxis.com.my

For management inquiries please email info@everworks.com
For technical inquiries please email cvs@everworks.com

Monday, 20 April 2015

Announcement - Planned Downtime Notification for MPG/BMG/EWIG - 22nd April 2015


Dear Valued Customers,

Kindly be informed that ECP/BMG services by Maxis will be unavailable as per below details:

Duration: 5:00 hrs
22 April 2015
2:00AM ~ 7:00AM GMT +8

Impact to users:
  1. SMS/MMS MO will not be delivered to Content provider.
  2. SMS/MMS MT will not be delivered to Maxis users.
  3. SMS/MMS DN(Delivery Notification) will not be delivered to Content provider.
  4. EWIG charging will not available.
  5. BMG ECP/CRM portals will not be available
  6. USSD system will not be able to do charging.
We sincerely apologize for any inconvenience caused.

For urgent inquiries please contact this hotline 017-382 8028 or drop an email to mpxg@maxis.com.my

For management inquiries please email info@everworks.com
For technical inquiries please email cvs@everworks.com

Wednesday, 15 April 2015

Announcement - Planned Downtime Notification for MPG/BMG/EWIG - 16th April 2015


Dear Valued Customers,

Please be informed that there will be a service interruption for prepaid transactions towards BMG by Maxis that will be carried out during this time:

Duration: 5:00 hrs
16 April 2015
0:00AM ~ 5:00AM GMT +8

Impact to users:

SMS/MMS/EWIGIntermittent failure of charge related to prepaid MSISDN for below listed services.
  1. EWIG Charging
  2. SMS MT
  3. MMS MT
  4. SMS MO
We sincerely apologize for any inconvenience caused.


For urgent inquiries please contact this hotline 017-382 8028 or drop an email to mpxg@maxis.com.my

For management inquiries please email info@everworks.com
For technical inquiries please email cvs@everworks.com

Wednesday, 18 March 2015

Announcement - Planned Downtime Notification for MPG/BMG/EWIG - 19th March 2015


Dear Valued Customers,

Please be informed that there will be a service interruption for prepaid transactions towards BMG by Maxis that will be carried out during this time:

Duration: 6:00 hrs
19 March 2015
0:00AM ~ 6:00AM GMT +8

Impact to users:

SMS/MMS/EWIG
Intermittent failure of charge related to prepaid MSISDN for below listed services.
  1. EWIG Charging
  2. SMS MT
  3. MMS MT
  4. SMS MO
We sincerely apologize for any inconvenience caused.


For urgent inquiries please contact this hotline 017-382 8028 or drop an email to mpxg@maxis.com.my

For management inquiries please email info@everworks.com
For technical inquiries please email cvs@everworks.com

Monday, 26 January 2015

Announcement - Planned Downtime Notification for MPG/BMG/EWIG - 28th January 2015


Dear Valued Customers,

Please be informed that there will be a planned server maintenance by Maxis that will be carried out during this time:

Duration: 6:00 hrs
28 January 2015
1:00am ~7:00 AM GMT +8

Impact to users:

ECPA/MMS/EWIG/MPG
  1. SMS/MMS MO will not be delivered to Content provider.
  2. SMS/MMS MT will not be delivered to Maxis users.
  3. SMS/MMS DN(Delivery Notification) will not be delivered to Content provider.
  4. EWIG charging will not available.
  5. BMG ECP/CRM portals will not be available
  6. USSD system will not be able to do charging.
We sincerely apologize for any inconvenience caused.


For urgent inquiries please contact these hotlines +6(03)-23306867 / +6(03)-23306592 or drop an email to mpxg@maxis.com.my

For management inquiries please email info@everworks.com
For technical inquiries please email cvs@everworks.com

Tuesday, 20 January 2015

[CANCELLED] - Planned Downtime Notification for MPG/BMG/EWIG - 21 January 2015


Dear Valued Customers,

Please be informed that the planned server maintenance by Maxis below on the 21st January 2015 is cancelled.

For EVERWORKS management inquiries please email us at info@everworks.com
For EVERWORKS technical inquiries please email us at cvs@everworks.com

We apologize for any inconvenience caused.

Dear Valued Customers,

Please be informed that there will be a planned server maintenance by Maxis that will be carried out during this time:

Duration: 5:00 hrs
21 January 2015
2:00am ~7:00 AM GMT +8


Impact to users:

ECPA/MMS/EWIG/MPG
  1. SMS/MMS MO will not be delivered to Content provider.
  2. SMS/MMS MT will not be delivered to Maxis users.
  3. SMS/MMS DN(Delivery Notification) will not be delivered to Content provider.
  4. EWIG charging will not available.
  5. BMG ECP/CRM portals will not be available
  6. USSD system will not be able to do charging.


We sincerely apologize for any inconvenience caused.

For urgent inquiries please contact these hotlines +6(03)-23306867 / +6(03)-23306592 or drop an email to mpxg@maxis.com.my

For management inquiries please email info@everworks.com
For technical inquiries please email cvs@everworks.com

Tuesday, 13 January 2015

Announcement - Planned Downtime Notification for MPG/BMG/EWIG - 14th January 2015


Dear Valued Customers,

Please be informed that there will be a planned server maintenance by Maxis that will be carried out during this time:

Duration: 5:00 hrs
14 January 2015
2:00am ~7:00 AM GMT +8

Impact to users:

ECPA/MMS/EWIG/MPG

  1. SMS/MMS MO will not be delivered to Content provider.
  2. SMS/MMS MT will not be delivered to Maxis users.
  3. SMS/MMS DN(Delivery Notification) will not be delivered to Content provider.
  4. EWIG charging will not available.
  5. BMG ECP/CRM portals will not be available
  6. USSD system will not be able to do charging.

We sincerely apologize for any inconvenience caused.


For urgent inquiries please contact these hotlines +6(03)-23306867 / +6(03)-23306592 or drop an email to mpxg@maxis.com.my

For management inquiries please email info@everworks.com
For technical inquiries please email cvs@everworks.com

Thursday, 8 January 2015

Announcement - Planned Downtime Notification for ECPA/BMG/EWIG - 09th January 2015


Dear Valued Customers,

Please be informed that there will be a planned server maintenance by Maxis that will be carried out during this time:

Duration: 5:00 hrs
09 January 2015
2:00am ~7:00 AM GMT +8

Impact to users:

ECPA/MMS/EWIG/MPG
  1. SMS/MMS MO will not be delivered to Content provider.
  2. SMS/MMS MT will not be delivered to Maxis users.
  3. SMS/MMS DN(Delivery Notification) will not be delivered to Content provider.
  4. EWIG charging will not available.
  5. BMG ECP/CRM portals will not be available
  6. USSD system will not be able to do charging.


We sincerely apologize for any inconvenience caused.

For urgent inquiries please contact these hotlines +6(03)-23306867 / +6(03)-23306592 or drop an email to mpxg@maxis.com.my

For management inquiries please email info@everworks.com
For technical inquiries please email cvs@everworks.com

Wednesday, 21 May 2014

Announcement - Planned Downtime Notification for BMG


Dear Valued Customers,

Please be informed that there will be a planned system maintenance by Maxis that will be carried out during this time:

Duration: 6:00 hrs
21 May 2014
1:00am ~7:00 AM GMT +8

Impact to users: EWIG Charging will not be available & USSD System will not be able to do charging

We sincerely apologize for any inconvenience caused.

For urgent inquiries please contact these hotlines +6(03)-23306867 / +6(03)-23306592 or drop an email to mpxg@maxis.com.my

For management inquiries please email info@everworks.com
For technical inquiries please email cvs@everworks.com


Monday, 17 June 2013

Maxis Introducing Error Code of 415


Recently, we got an email from Maxis about the introduction of Error Code 415. Maxis is upgrading their API documentation about this new feature, so that we can reconfigure our Premium SMS Gateway accordingly while detected this error code.

Basically, this error code is to inform EVERWORKS SMS Gateway to take the necessary action when receiving this error message while pushing the MT to Maxis SMS Gateway.

Below are the explanation from Maxis about this error code of 415:

Code
Description
415The subscriber subscription service has been temporarily blocked due to renewal reminder not receive by subscriber (e.g. may due to the subscriber being out of network coverage area, subscriber.s mobile device being switched-off, etc.).

As our platform will trigger periodical renewal reminders to the subscribers, there will be scenario where some subscribers do not receive the renewal reminders at their mobile devices (e.g. may due to the subscriber being out of network coverage area, subscriber.s mobile device being switched-off, etc.). In this scenario, Content Provider will receive Error Code 415 when attempt to trigger renewal/ content charge to this subscriber.

Action Plan by EVERWORKS
In this situation, all Content Provider of EVERWORKS should not do multiple retries of charging MTs to the subscribers, once receiving Error Code 415 from the SMS gateway. In the following renewal cycle, the renewal reminder will trigger accordingly by Maxis and your subscribers will receive the chargeable content upon successful renewal reminder delivery to the subscriber's device.

Maxis has sent us the latest API documentation with this implementation, and EVERWORKS will revise our SMS gateway in order to compliance on this new feature by Maxis, as well as to update our current API documentations. We will keep our Content Provider update once the revised API is ready. For more information  please contact our Messaging Team at sms@everworks.com

Tuesday, 4 June 2013

The LTE Game Changer: How LTE affects Malaysia's Mobile Content Business

In December 2012, MCMC (Malaysian Communications and Multimedia Commission) has announced that eight companies were allowed to access the country's 2600MHz spectrum band for LTE services.

The eight companies were Celcom, DiGi Telecommunications, Maxis Broadband, Packet One Networks, Puncak Semangat, REDtone, U Mobile, and YTL Communications.

Earlier in 2013, we have slowly seen local Telcos rolling out their LTE services with a lot attractive data plan bundled together.

Maxis has launched their high-speed 4G LTE network on 1 January 2013, and (according to Maxis) they are also the first Telco in Malaysia to activate 4G LTE for Apple devices such as iPhone 5, iPad mini and iPad 4, as well as you can see the same thing with other local Telcos like Celcom and DiGi.

Of course, penetration of LTE service has to work closely with phone maker, and this investment can't be a successful if none of their subscribers is upgrading to LTE phone. Hence, you can see how desperately Maxis is pushing their iPhone5 and Samsung 4S package with so much attractive data plan. In fact, I have signed up too with Maxis for their iPhone5 package.


How LTE affect to Malaysia's mobile content business? 
We see this as an advantage to our industry in term of the delivery of mobile content. A solid connectivity between mobile phone and content provider is extremely important once a mobile user has subscribed to their service via SMS short code

Today, many Mobile Content Providers (CP) has started shifting their content delivering method from SMS to internet channel (included GPRS, EDGE, 3G, LTE). In early years, when you purchase a mobile content via short code, you will usually receive the purchased content in SMS format, and now (as most of the mobile users have already signed up internet data plan with their operator) you will most likely receive a WAP SMS with a embedded URL. 

With high penetration of mobile internet, Content Provider (CP) has started to change their business model by offering even more bigger size content (such as mobile apps and games). Content providers have already 'think out of the box' with all these available mobile connectivity, and SMS has just act as their micro payment tool in collecting payment from their mobile users. 

Just to share a business case study from EVERWORKS.com, my client was thinking to offer some pre-launch test play for their latest online game and to allow their client to purchase the test play credit online using credit card. The price for each credit is RM5. 

Initially, my client has planned to use credit card payment to sell this credit online.

But to setting up the online payment gateway maybe too time consuming for this short term service, and most of clients may not have credit card yet at their age (age between 16 to 20). So how do EVERWORKS solved for this client?

We at EVERWORKS.com has suggested to use our premium SMS short code (such as 32886, 33886, or 36886 in Malaysia) to sell the game credit. 

But how to incorporate with their online business? In our proposal, we will integrate our SMS gateway with my client's existing servers (server that manage and generate activation code), and pass the activation code to our SMS servers.

So, if anyone request the test play credit in their website, the website will instruct the users to purchase it by sending in a SMS command such as GAME 1 to 32886. Our gateway will then reply the mobile user the activation code via SMS, and charge the RM5. User can key in the activation code on the web page to continue their game. 

4G LTE is growing very fast ......  From the recent report by research firm, Wireless Intelligence has revealed that there are now 100 million 4G LTE connections across the globe. According to the research specialist, there are now 163 LTE networks operating in 70 countries.

Furthermore, these figures are expected to increase to more than 400 networks in 120 countries by the end of 2017. Operators in countries such as Australia, Canada, Japan, South Korea and the US have so far been principle drivers of this industry growth, with 90% of the international LTE connections market.

“Around 100 LTE networks have launched last year globally and as many are expected to launch this year,” said Joss Gillet, senior analyst at Wireless Intelligence.

Gillet also predicts that there will be in excess of 900 million LTE connections globally by December 2017, reaching one billion in the first half of 2018.

Friday, 23 November 2012

Migration for DiGi's Gateway with Double Opt-In features POSTPONED!

Due to DiGi is facing some internal issue now, the migration of EVERWORKS short codes for DiGi's Gateway with Double Opt-In features is postponed until further notice! We will keep you update once the migration date is confirmed!














Well, many of us might still don't know what is this term "Double Opt-In" stands for and why it is so important. Let's have a some brief here:

"Double Opt-In" is the term initially used in the email marketing environment, a user has subscribed for a newsletter or other email marketing messages by explicitly requesting it and confirming the email address to be his/her own. This is usually done by responding to a confirmation email sent to the email address in question.
This eliminates the chance of abuse where somebody submits somebody else's email address without their knowledge and against their will.

When put this term in the SMS content environment, for all the acquisitions or subscriptions of mobile content services, all mobile content services providers shall send a SMS to the acquirer or subscriber, requesting the acquirer or subscriber to confirm his/her request. This action is hereafter referred to as Double Opt-In or Double Confirmation.
This action is so important to make sure the user is clear about his/her acquisitions or subscriptions in term of the content charges, frequency of delivery, termination info, etc.; and this action will further eliminate the complaints and arguments from the users about the unsolicited SMS content as all the relevant info are cleared stated before the actual content is delivering over to the users.

FYI, SMS Double Opt-In process has been implemented in some major Telcos in other countries such as USA, UK, Indonesia, China, etc. for years. In Malaysia, this going to be implemented soon in the near future. So, be prepared and happy SMSing!