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Thursday, 9 February 2017

4 Ideas to Drive More Repeat Conversions


Everyday your subscribers receive a large number of SMS. With so much competition for attention, it's highly likely that a percentage of your subscriber list will lose interest in and stop engaging with your sms marketing campaigns. This may not seem to be a big problem, but this will slowly crop up to affect a large percentage of your list if not careful. As your list engagement drops you run the risk of damaging your sender reputation and your sms deliverability rates.

We now know the problem, but how should you address this issue? By creating special re-engagement SMSs targeted directly at your "inactive" subscribers.

So what are some re-engagement SMS examples to inspire your next efforts?


1. Improvements on products, while you were away...


"We've made some improvement since you've been away, join over 5 million members who are"

What's good about this re-engagemnet SMS is it draws attention to the improvements you have in your products since your subscriber's last engagement. There is a tactful action to also include a social proof of how more than 5 million members are currently using their services.

2. Do you still want to hear from us?


"It's been awhile, do you still want to hear from us? We want to ensure that you continue to receive content that is relevant to you."

This is a simple question, but the focus is to allow subscribers to update their preferences and keeps them engaged with you. The benefit here is you are aware that your subscribers are still interested in your content.

3. Surprises


"Pick from two special gift sets exclusively for you, follow this link here ____"

We all love surprises. Make use of your subscriber's emotional instinct in their re-engagement SMSs.

4. We hate goodbyes


"We hate goodbyes so we're sending you one last message, Let us know if you want to continue receiving messages from us"

This is an emotional re-engagement SMS that informs a subscriber that it will be your last email to them. This is a good way to keep subscribers that are truly interested in your brand, but beware do not use this too often.

Wednesday, 8 February 2017

Announcement - 2017 Office Closure for Thaipusam

Dear Valued Customers & Readers,

In conjunction to the celebration of Thaipusam, we would like to inform you that our office will be closed on 9th of Feb 2017 (Thursday). We will resume our operation on 10th of Feb 2017 (Friday).

We would like to take this opportunity to wish ‘Happy Thaipusam’.

Kindly please do not hesitate to contact us at 03-8800 9999 or email us at admin@everworks.com;  if you need further clarification.

For technical support, please do not hesitate to contact 24-hour email support at:

cvs@everworks.com

Tuesday, 17 January 2017

Announcement - 2017 Office Closure for Chinese New Year

Dear Valued Customers & Readers,


In conjunction to the celebration of  “Happy Chinese New Year”, we would like to inform you that our office will be closed on 27th of January 2017 (Friday 1pm). We will resume our operation on 2nd of February 2017 (Thursday).

Please do not hesitate to contact us if you need further clarification.

We would like to take this opportunity to wish ‘Happy & Prosperous Chinese New Year’.

For technical support, please do not hesitate to contact 24-hour email support at:

cvs@everworks.com

Saturday, 7 January 2017

A Beginners Guide to Starting a Successful SMS Delivery Campaign

Introductory Guide to Starting a Successful SMS Delivery Campaign.




New to SMS Marketing? Need to find out if SMS Delivery is still relevant? This guide provides information you need to start a successful SMS Delivery Campaign


What is a SMS Delivery Campaign?



This SMS Delivery Campaign guide is written for the perspective of a Content Marketer. A Content Marketer is a person that creates and distributes valuable content to attract and retain a clearly defined audience.

SMS Delivery is a marketing discipline focused on growing visibility by paid reach. There are many aspects of a successful SMS Delivery campaign from words used, creative ideation of advertising strategies, too.

Sometimes a successful SMS Delivery Campaign is simply a matter of choosing a reliable delivery service that is able to meet advertising budgets.

If you are confused about SMS Delivery Campaigns, you're not alone, we're here to help.


Why do I need SMS Delivery?



Behind every successful campaign implemented, there is a strong marketing strategy. Traditionally implementation of marketing strategies were limited to physical media channels. Just to name a few; newspapers, televisions, radios, and billboards are some good examples.

The value proposition offered from traditional media channels; large reach capacity, volume. However, there is an underlying question that we all ask, what benefit is there to the Content Marketer?

Should the unique selling point convincing the choice of this option, just be solely made on audience reach? Traditional media channels argue that the perceived value of a channel is in its proposition of consistent viewership, measured in its volume.

However, what matters should not just be the volume of viewership. The Content Marketer should concern himself with specific demographical data (age,gender,preferences, etc.) to allow customers to be targeted specifically according to need, effectively employing investment dollars instead of leaving it to chance.

SMS Delivery isn't new, but what's unique is that it provides targeted reach with the backing of demographical data.

With SMS Delivery having targeted reach doesn't come at the cost of volume.

High mobile penetration rates justify the reach potential for SMS Delivery; example countries include Malaysia at 144.8%, 44.5 million subscriptions (Malaysian Digital Association, 2016), Indonesia at 111.2%, 278 million subscriptions (Redwing Asia, n.d.), and Thailand at 136.4%, 90 million subscriptions (Tech In Asia,2013).

The marketplace is becoming increasingly competitive, knowing who and where gives the Content Marketer a decided advantage in justifying advertising spend with ROI.


How is SMS Delivery effective?



SMS Delivery has a near 100% delivery rate and is fast to deliver created content to targeted mobile users. However, it is argued that 100% delivery rate is impossible as reasons such as phone disconnection, a lack of network coverage, and others (CM Telecom, 2014). To determine if the factors discussed above hold argumentative weight, that should be of concern to the Content Marketer, a simple comparison will be discussed here.

First the issue of phone disconnection when compared to other media channels. Viewers choose location, media, activity they want to engage with, effectively increasing the probability of disconnection to alternative channels based on where the viewer is, what media the viewer chooses to see, and what activity they set out to do.

In comparison, a viewer always has his/her mobile with him/her and disconnection issues can be mitigated with time management (messaging at specific times) and analytical experience (monitor and advertise during times with the highest engagement).

Network coverage should not represent an issue with most major networks covering majority of areas with high viewership density (Check network coverage here - Open Signal, n.d.).


Methods for Bulk SMS Delivery


There are three basic ways to send text from a computer; API Integration, Email, or Web/Desktop Software. Main things that the Content Marketer should concern himself with is quality and reliability of delivery service.

SMS Delivery ROI Potential


The average number of mobile phones in use globally is 123.16 for every 100 citizens (Wikipedia, n.d.). SMS Delivery as an advertising channel that shouldn't be overlooked.

An example of a SMS Delivery campaign that delivered is, Carl's Jr. created a limited time offer with opted-in customers for burger and fries for $2.99 instead of the usual $6.00. In a short period of time 20% of their customers redeemed their unique codes in restaurant and for every $1 spent Carl's Jr. made $14 (Waterfall, 2015).

Although the backend mechanics for SMS Delivery is complicated, but any aspiring Content Marketer can learn to master the basics of using SMS Delivery as an advertising channel.

Free Marketing education is widely available on the web, including guides like this, and with a little practice you should be on your way to becoming an expert.

It's always good to have a firm grasp on the core concepts to get you started.

Monday, 5 December 2016

Is Viral Marketing the New Money Tree? (Lessons to Learn From Kony 2012)


The Internet Joins The Advertising Industry 


Ever since the emergence of the online media, the advertising industry has went through a huge revolution.

What used to be only found in newspapers, television, radio, billboards, etc, also exist in the online media now; which can be stored permanently and accessed anytime.

Majority of the people worldwide spends more of their time on the online media than any other traditional media. The online media is evolving rapidly and turning into the media that most people depend on the most these days. 

In recent years, social networking sites are trending worldwide and have managed to attract millions of users globally.

This phenomenon has caused big organisations and advertisers to target the online media, especially social networking sites to be a great platform to reach out to a large number of individuals or the intended demographics. 

The ‘Viral’ Phenomenon in Online Media 


‘Viral’ is a term constantly used to describe any form of work, production, or information that is being circulated rapidly, mainly in the internet. The term ‘viral’ was derived from the term ‘virus’, describing an effect of spreading rapidly and widely like a virus. 

Among the things that go viral in the internet, videos go viral most frequently. Ever since Youtube, a video-sharing website, was created in 2005, users are able to watch all types of videos from it and are even able to upload their own recordings and productions on Youtube.

With simple and convenient functions such as the search bar and the ‘trending videos’ section, users are able to search for videos they want to watch easily and can even watch what is trending at the moment. Furthermore, the emergence of social networking sites allow users to share these videos easily on popular social networking sites like Facebook, Twitter, Tumblr and such.

This is where the ‘viral’ phenomenon kicks in. The videos are shared to all of their friends and connections in social networking sites. Then, the people who see it and also find it interesting might also share the video again to their own circle of friends and community. The cycle goes on and on and this is how the ‘viral’ phenomenon take place and functions. 

To make something go viral, it is essential for the content to be attention grabbing. It could be something interesting, controversial, offensive, shocking, or any other creative elements that can garner attention regardless of it being in the form of images, videos or whatsoever.

The mission here is to create something that will entice users to share it to their group of social circle, with the ultimate goal to make it circulate around the internet. 

KONY 2012 – Most Viral Video in 2012 


On 5th of March 2012, a short film called KONY 2012 was uploaded onto Youtube. It is produced by Invisible Children, Inc., an organization that aims to create awareness among the public globally to stop the Lord’s Resistance Army and its leader, Joseph Kony.

The video introduces Joseph Kony to the viewers, providing details and provoking viewers to support the organization in their actions of appealing to the officials to take the issue more heavily and deploy more troops to arrest Joseph Kony. KONY 2012 achieved more than 32 million views within its first week, and has more than 100 million views currently.

The video has been massively spread and circulated in the internet due to the use of the few major social networking sites such as Facebook, Twitter and Tumblr.

The success of it was mainly due to the excellent videography and scriptwriting techniques that were employed in producing the video, accompanied with a strong emotional touch that touches the viewers. Users were sharing the video with their own input of opinions, expressing how it touches them and convince others to watch it as well. 

Why Viral Marketing? 


As of now, the public is even harder to please than ever. Therefore, companies must constantly come out with creative ideas to get the public’s attention.

Viral marketing does so and the circulation effect it achieves is astonishing. With that being said, viral content is not something that is easily created.

A huge amount of ideas and effort is needed in order to create something that relates to the public; something so good that when an individual sees it, he/she couldn’t resist to share it. 

Viral marketing is so successful because the content is extremely engaging and people are far more open to recommendations and testimonials from their friends compared to that of the media.

They are slightly more skeptical towards advertisements found in the media as they know organisations paid large sum of money to the media to broadcast their advertisements; while they are more likely to believe information provided from a personal source that they trust. 

As the world slowly evolves and improves, it is necessary for us to keep up with its pace and be up to date in recognising the social phenomenon.

It is undeniable that viral marketing is a great marketing and advertising tool for companies to get their message across as well as achieving brand recognition; but what makes it so special is that it also prompts the public to insert their own input into it while sharing it online, encouraging them to speak their mind and inspire them to invoke the creative and innovative potential within them.

Alternative Marketing with a 100% Delivery statistic


Consider mobile advertising done right with SMS. There is no limitation of connectivity or problems with compatibility. Reach every customer within your database to inform, educate, or to advertise your new product or service.

This method very much like social media is competitively cheaper when compared to billboard, and traditional media advertising.

Within the strategy of viral marketing impose reminders to your customers to have exposure to more than just social media channels but also through mobile channels.

Mobile is huge with penetration within Malaysia alone to be over 140%. Take on this new strategy for added growth now.

Thursday, 10 November 2016

Announcement - DiGi Planned Maintenance Notification - 14th November 2016

Dear Valued Customers,

Please be informed that there will be a planned system maintenance by DiGi that will be carried out during this time:

14th November (Monday) 2016
00:01 ~ 06:00 hrs (GMT +8)

DiGi Telecommunications Sdn Bhd will be conducting a planned maintenance activity during the period indicated above. This is to ensure that we provide the highest quality of services to our valued customers.

For EVERWORKS management inquiries please email us at info@everworks.com
For EVERWORKS technical inquiries please email us at cvs@everworks.com

We apologize for any inconvenience caused.

Monday, 7 November 2016

4 Marketing Strategies to Engage Generation Z


Marketing trends are cyclical, rotating around generations in a different social upbringing. Marketing strategies that target Baby Boomers, Generation X and Y, and the Millennials is something of the past with a new generation coming forth, Generation Z.

This generation is exposed to the Internet from a young age. Technology and social media is the norm for communication with family, friends, purchases, their workplace, etc.

Internet is no longer a shiny new toy, it is a necessity that every business should be on immediately. Generation Z is the modern day consumer, with the Internet widespread in a variety of industries and impacting everyday tasks and needs.

Businesses should start to put effort in understand the behavioral patterns of Generation Z.

Children are big influencers. Ask parents and most will tell you their purchasing behavior is strongly influenced by their children. That goes without saying that the purchasing power of this new generation is approximately $44 billion.

Generation Z consumers are different from other groups. Companies must deliberately craft information that target and engage them through the appropriate channels.

Targeting and engaging Generation Z:

1. Visuals


In our experience video is the number 1 engagement media for Generation Z, with pictures coming second and words being the least effective. Modern consumers want to instantly consume and access information conveniently quick. Being conveniently quick means adoption of marketing content that must cater to mobile. Mobile adoption rates in the smartphone categories have been changing the global marketplace and your business should implement this right from the get-go.

Just to name a few; Instagram, Facebook, and Pinterest have a lasting popularity because the platform allows Generation Z to consume quickly, share with the social circles that matter to them, and rely on information that trusted influencers recommend conveniently.

Conversations are changing. Short video messages, photos embedded with text allows Generation Z to share their life experiences with rich depth compared to describing their experiences through text.

2. Clear & Concise


Research shows that the attention span of Generation Z is approximately 8 seconds. The blame for this shocking revelation should be on the existence of smartphones and their ‘scrolling’ nature. All of the social media apps or mobile web pages exist in a scrolling form. Scrolling is extremely convenient, in fact, it is too convenient. It causes them to just scroll through or swipe away if they’re not interested in a particular post at first glance. This is why brands’ content posted on social media need to be able to grab their attention instantly to avoid being scrolled through and ignored.

Messages need to be bite-sized: short, simple, and direct. Keep this in mind, ‘less is more’.

Keep your message on point like how a drag queen’s makeup is always on point.

3. Word-of-Mouth


As permanent tenants in social media, Generation Z has been groomed to enjoy sharing in social media. They can’t be fooled easily by marketing schemes and will only share things that they find interesting or genuine. Therefore, your content needs to be authentic.

Incorporating influencers into your marketing strategy is an excellent way to achieve this. Generation Z tend to look up on opinions from a third party to obtain a non-biased opinion. Hearing it from a social media influencer which happens to be an expert in a particular field will definitely convince them into believe in your brand.

Furthermore, testimonials, reviews, and postings from people who’ve really tried it is important as well. Use your customers to convince your customers to trust your brand.

4. Locate Them & Go To Them


Put effort in finding out which social network is the widely used by Generation Z. While Facebook holds the record for the most amount of users among all social networking sites/apps, it is unlikely that you’ll reach a huge amount of Generation Z users in Facebook. Research has shown that Facebook is populated by mostly adults, while Generation Z regards Facebook as less interesting and is constantly looking to be entertained by new alternatives. New social networking platforms like Instagram, Snapchat, and etc are more preferred by Generation Z as its mechanics and nature differs greatly from Facebook and offers a more innovative way to communicate with each other.

Understand these trends and factors to reach and engage them successfully. Most brands make the mistake of thinking that targeting 10 year olds are a waste of time, effort and money. This is by far the worst mistake they’ll ever make because these Post-Millennials are forming perceptions towards brands since an early age. They play a huge part in their parent’s buying decisions and has huge potential in turning into your loyal customers in the future. It is definitely a long run investment that benefits your business greatly in the future.

Find out more on how your business can focus on crafting marketing strategy to engage Generation Z while having peace of mind of having technical infrastructure being taken care of here.